"It's surprising what you can learn about local marketing from the parochial approach of South African chicken
chain Nando's as it expands into three continents," writes Ann Marie Kerwin in an introduction to the report. "Or how customer service can be the differentiator that makes an upstart brand like
Brazilian airline Azul."
The paradigm setters, however, remain Coca-Cola and McDonald's -- megabrands that continue to reinvent and refresh themselves despite their worldwide dominance.
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