Anyway, Elaine Wong tracks down far worse corporate blunders than living in
the past, although some might say that Toyota, BP, Johnson & Johnson, Hewlitt-Packard, Goldman Sachs and others were doing just that.
Companies seem to ignore, or forget, what we journalists are telling them all the time nowadays: the consumer is in control. "Consumers, bloggers, reporters, plaintiffs' lawyers and government legislators" are among the many "insurgents" who can take a bit of news and run with it, Eric Dezenhall, CEO of crisis management consultant Dezenhall Resources, tells Wong.
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