Nissan scored last in J.D. Power & Associates' recent Sales Satisfaction Index. So the Franklin, Tenn.-based automaker is going to try to fix things at its dealerships. A new fund will use factory
dollars to pay dealers who improve performance on Nissan's internal metrics.
Al Castignetti, Nissan Division VP sales and marketing, said in a dealer meeting that improvements like
reducing time to deliver a purchased vehicle and making sure vehicles are cleaned and undamaged can go a long way to improving things.
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