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Start-up Focuses On Consumer Feedback

TechCrunch takes a closer look at Delighted -- a brand new start-up that hopes to close the consumer feedback loop for businesses. “Usually, [businesses] interact with the 5% to 10% who need customer support, or who post complaints and questions on Facebook and Twitter, but from everyone else there’s silence,” TechCrunch writes. “So Delighted is developing new ways to collect [all kinds] of feedback from customers.”


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