- , Wednesday, December 18, 2013 4:31 PM
Rather than responding to an email from an angry customer, Uber CEO Travis Kalanick
posted it on his Facebook page and tried to play it off as entertainment by telling readers to
"get some popcorn and scroll down." The email came from a loyal customer who was upset that he was charged $180 to take an Uber car service 60 blocks during a snowstorm. Kalanick responded
with a long email explaining how Uber's free market pricing works.
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