After a number of miscommunications and failed project, Klick Health banned email in the workplace and instead implemented a system in which tasks were doled out through virtual tickets. The
process led the company to discover a treasure trove of data about employee interactions and began to tap this information for insights about workflow. By looking at the relationships among different
departments and tickets and the like, the company began to understand their team's "digital body language," which helped flag issues before they led to problems.
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