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Time Warner, Comcast, Hit Bottom In Customer Satisfaction Survey

On the road to their merger, Time Warner Cable and Comcast scored badly pn The American Customer Satisfaction Index (ACSI): a 60 out of 100 for Comcast, "down -5% from last year, while Time Warner Cable is even worse: sitting at 56, its lowest score to date, and down -7%," which makes customers for the two companies "the most dissatisfied... among subscription TV and ISP services," writes Chris Ariens. “It’s a concern whenever two poor-performing service providers combine operations,” says the ACSI director. Um, yeah.



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