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United Airlines Responds to Complaint With Email Addressed to "Mr. Human"

The customer service department at United Airlines is being criticized on social media, after sending out a very impersonal email to a journalist that was complaining of a bad experience on a flight. Rather than personalizing the response, the airline sent him a template email which was written to "Mr. Human." The email read: "Mr Human, your email clearly expresses your disappointment and I would like to extend a sincere apology for any negative impression that may have been created." 

Read the whole story at The Daily Mail »

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