After initially being accommodating over COVID-19 travel cancellations, the airlines are now frantically trying to stay afloat. “What we’re seeing is the airlines, who are facing
unprecedented financial distress, are trying to find ways to get around having to offer consumers refunds because that’s cash that comes out of their bottom line,” John Breyault, head of
public policy for the National Consumers League in Washington, D.C. tells the
Chicago Tribune. “They’re aggressively trying to push vouchers instead of cash refunds. But for many
consumers facing tough times, a voucher for travel a year from now just isn’t an option when you’re not even sure you’re going to have a job.”
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