In addition to the obvious burnout problems created with that kind of atmosphere, the key issue is that, for most companies, marketing has become defined simply as specific projects, deliverables, or results. For example, you say “marketing is about driving leads” or “marketing is a successful webinar” or “launching a new product.”
And while all of these are part of marketing, that’s not really what differentiates great marketing. Great marketing is more than initiatives. Great marketing is the connective tissue between all of your projects, products, and programs.
Because every company, brand or team has multiple products and initiatives to promote, great marketing is what helps connect each of these to something bigger. It’s what helps prospects view these individual initiatives as part of a whole.
Here’s how marketing as connective tissue helps you and your brands succeed.
Connective tissue helps keep strategy and execution in balance. As I mentioned here before, a key problem that’s causing the current “marketing hamster-wheel” effect is the disconnection between strategy and execution.
Companies are viewing strategy and execution as discrete activities, causing execution to become transactional and reactive. Thus, there ends up little-to-no connection between isolated programs and initiatives. Good marketing ensures that they are developed and expressed in ways that are more strategic and holistic -- so the initiatives not only connect to each other, but the whole is greater than sum of the parts.
Connective tissue provides needed context. Your products require communication that describes their features. Buyers naturally seek benefits and attributes that help them choose among options. However, good marketing goes beyond product attributes and benefits to why your brand is different, how it behaves, and why you exist. Good marketing provides the context that differentiates your products and services.
Connective tissue keeps you from being too transactional. There are transactional aspects to all marketing programs. At the end of the day, marketing is designed to get people to buy things and to drive results. However, a marketing organization that operates transactionally is likely to suboptimize customer experience, not marketing in a consumer-first way. It begins thinking through the lens of selling vs. engaging. And because each transactional project ends up standing on its own, marketing work becomes inefficient.
Connective tissue delivers an enduring narrative and story. In a great TV series, each episode has its own story to tell, but each clearly connect to and belong to a larger overall narrative.
Same with your brand’s efforts. While products are launched or programs delivered, each with their own main idea, connective tissue helps them fit into the overall narrative that defines your brand. It helps them avoiding feeling like one-offs. And it gives each individual effort more substance, power, and ultimately, memorability.
So when asked the question “What is marketing?,” you now know the answer: it’s the connective tissue for your brand’s efforts. What are you doing to strengthen your connective tissue?