• by Ray Schultz , September 26, 2024

Gannett has hired Michelle Ngo as senior vice president, customer success, effective Monday, September 30.

Ngo will help the 900-person customer success team support Gannet’s advertising customers through post-sales support, campaign activation and results analysis. 

Previously, Ngo was senior vice president at Yahoo, leading the global client services and operations unit. Ngo joined Yahoo in 2003 and served in a variety of other roles. 

“As we continue to evolve our business towards a customer-centric organization, we are confident Michelle will help deliver the right solutions to drive results,” says Jason Taylor, chief sales officer at Gannett, to whom Ngo will report. 

Ngo says, “I look forward to working collaboratively across the organization to deliver exceptional results for our clients.”