Meanwhile, Motorola faced corporate infighting during the transition to a new CEO--Ed Zander--from outside the industry, which interrupted new-product development. Zander struggled to bring his
Silicon Valley ways to the cellphone world.
On one occasion, Zander burst into a meeting of the handset division and demanded to know why Motorola phones were selling so cheaply, according to someone present. Executives told him carriers decide the price, and would go elsewhere if Motorola didn't want to lower its prices. "I love my job. I hate my customers," Zander reportedly shouted.