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Wal-Mart's Web Experiment Exceeds Expectations

A Wal-Mart initiative in which consumers buy items from the Web site and then have the items delivered to their local stores has surpassed the company's expectations. Aboutone-third of all online sales occur through this program, according to Raul Vazquez,'s CEO.

Offline retailers are increasingly offering a way for consumers to shop online but pick up the goods in stores, allowing them to avoid shipping costs and choose from a wider selection of items than their local stores can stock. Because customers tend to bolster these purchases with others once they get into the store, retailers are profiting handsomely.

Wal-Mart's program is unlike those of some other retailers in that's selection is much broader than a typical store. The Web site sells 44 HD television sets, for instance, while the typical Wal-Mart store carries just a few models.



Read the whole story at The New York Times »

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