• Ask The E-mail Diva: Radio Days
    The Diva explains how to make a good newsletter even better. ...
  • Ask The E-mail Diva: New Account Basics
    A crash course in e-mail 101. ...
  • Ask The E-Mail Diva: Vermont.com
    The Diva wonders how cutesy a newsletter should be. ...
  • Ask The E-Mail Diva
    Got questions about e-mail? We've got some answers. ...
  • Building Your List Vs. Building Your Brand
    Last week I wrote about "List Building Basics," things you can ...
  • E-mail List Building Basics
    Doesn't everyone want their e-mail list to be larger? It's not uncommo ...
  • Grow Your Own Case Study
    I've heard from readers that they want to see case studies a ...
  • Physician, Heal Thyself
    On the verge of writing yet another article about the AOL/Goodmail issu ...
  • Goodmail: Looking Out For No. 1
    A few weeks ago, I wrote about a company that spammed ...
  • How To Build An E-mail Program
    Begin with the end in mind. This is always good advice, a ...
  • An E-mail Example To Avoid
    Last week I was gushing about the great e-mail program developed ...
  • An E-mail Example To Emulate
    How do you organically grow a list to over 1 million subscriber ...
  • Help Friends Build Your List
    There is no more convincing argument for reading an e-mail than ...
  • Improve Your Open Rates
    It's easy ignore the downward trend in your e-mail open rates becau ...
  • E-mail Resolutions
    Ah, the New Year--a time for reflection and resolution. It's a go ...
  • You Don't Know Me
    Against all good sense, I'm entering the holiday-vs-Christmas, politically correct terminology fra ...
  • Test Big, Test Often
    "If you're not falling," we told our kids when they were beginni ...
  • When E-mail Is Ill-Advised
    Sometimes I give advice you wouldn't expect from an e-mail marketing consultan ...
  • Bet On The Customer
    I recently made a "bar bet" with a client. My goal w ...
  • True Customer Dialogue
    Every e-mail program I've worked on was founded on a desire ...
  • RSS: TiVo For E-mail
    Just as advertisers can't afford to ignore the impact of digital vid ...
  • Copywriting--The Red-Headed Stepchild in Your E-mail Budget
    E-mail is for readers. That's why I'm always amazed that developing gre ...
  • Long Vs. Short
    "Nobody reads that stuff. We need to cut out some of th ...
  • Develop E-mail Your Customers Want to Read
    What content should you include in your e-mails? There are ways ...
  • It's Better When You Plan
    If you don't know where you're going, any road will take y ...
  • Improving The E-mail User Experience
    URUE. You are the User Experience. At the recent Word of Mou ...
  • Battling List Attrition
    I've always thought of a customer list as a leaky bucket. Whi ...
  • Anatomy of an E-mail Report
    Is your institutional memory fading? If you're like many busy e-mail marketer ...
  • Don't Cut Off Active Opt-Ins
    Are you sending e-mail to everyone who has requested it? Of cour ...
  • What I've Learned About Links, Part II
    Previously, I wrote about the mechanics of links. This column continues th ...