Email falls far behind live chat or phone conversation with an agent. Even social media beats it, the Northridge Group Reports. Read the whole story
The new tool infuses AI across all customer touchpoints, the company says. Read the whole story
Act-On Software has debuted a generative AI tool for creating marketing emails, which can be plugged into the user's templates, the company says. Read the whole story
The firm's Conversational Email assistant manages replies. Read the whole story
Florida Governor Ron DeSantis on Tuesday signed a privacy bill that gives state residents limited ability to control their data, but the provisions only … Read the whole story
In a study of the 50 most annoying things in life by online security firm Kapersky, deleting spam email came in at number 4. Read the whole story
Microsoft has agreed to pay $20 million to settle allegations that it gathered data from Xbox users under the age of 13. Read the whole story