Top of The News
by Thom Forbes
Netflix yesterday implemented that old marketing adage, "If it ain't broke, gouge the customer." At least that's the way it initially seemed when I was served with an email informing … Read the whole story
AUTOMOTIVE
by Karl Greenberg
The program, within the Infiniti's Total Ownership Experience, is meant as (in the company's words) "'anything, anytime, anywhere' concierge service with the personal touch … Read the whole story
COMMENTARY
by Bob McCurdy
After all the zany antics to find it, it turned out that everyone had overlooked the obvious, and the money was hidden in plain … Read the whole story
TELECOM
by Aaron Baar
It's not as though executives within the carriers don't know there's a disconnect between their companies and the customer experience. More than two-thirds (68%) … Read the whole story
PACKAGED GOODS
by Tanya Gazdik
Cat owners can share two favorite photos with captions that describe each moment by submitting them to www.DoubleTakeContest.com through Aug. 22. Selected photos will … Read the whole story
AUTOMOTIVE
by Karl Greenberg
The firm's 2011 Total Quality Index says "quality" has to reflect the sum of the emotionally relevant experience for the new car buyer. In … Read the whole story
FOOD
by Karlene Lukovitz
Menchie's is not in the business of selling frozen yogurt, but the business of "making people smile," it says, and the company views its … Read the whole story