Juniper Research expects chatbots to "redefine" the customer service industry and forecasts that the technology will be responsible for a cost savings of more than $8 billion by 2022, up … Read the full story by Laurie Sullivan

Bot traffic varies greatly by publisher, but none are unaffected. It is a reality of online publishing that most industry executives recognize, but few want to openly discuss. Read the full story by Pierre-Marc Diennet

The Trade Desk reported $53.4 million in total revenue for Q1 2017, a 76% increase from the year-ago period. In addition, the ad-tech firm said it's upping its guidance for … Read the full story by Tobi Elkin

Windows users can expect what Microsoft promises will be "the complete" iTunes experience, including Apple Music and the iTunes Store, as well as support for iPhone and other Apple devices. … Read the full story by Gavin O'Malley

The ad industry, particularly the media side of the equation, tends to focus on its New York navel at the expense of understanding how folks in the flyover states live … Read the full story by George Simpson

SendGrid and FullContact announced a partnership on Friday, granting SendGrid customers access to social data that can power more personalized email marketing initiatives. Read the full story by Jess Nelson

"Every administration spins, fights with the press and the bureaucracy, pushes its own agenda, and tries to evade intrusive oversight," writes Gideon Rose, editor of 'Foreign Affairs.' "But ordinary White … Read the full story by Philip Rosenstein

Ackmann & Dickenson has acquired Jester Communications. Both firms have email capabilities. Read the full story by Ray Schultz