- LG, Samsung, Kenmore Elite Lead Buyer Satisfaction
Marketing Daily, Karl Greenberg - Wednesday, July 16, 2014
And the trio continues to dominate in top-load washers, front-load washers, a ...
- Customer Experience, The 'Now' Marketing Tool?
Marketing Daily, Ron Wince - Thursday, July 17, 2014
If you are a buyer, you know that a good costs mo ...
- Nicholas Hahn Joins Rosetta Consulting Unit as Managing Partner
MAD, Larissa Faw - Wednesday, July 9, 2014
Hahn, who has consulted for major marketers for nearly 30 years, wi ...
- Companies' Social Media Experience Still Lagging
Marketing Daily, Aaron Baar - Tuesday, July 8, 2014
"The longer you wait, the more likely the empowered consumer is goi ...
- The Sixth Sense That Will Change Customer Experiences Forever
Mobile Insider, Puneet Mehta - Thursday, July 3, 2014
Today's "personalized" customer experiences are based on surface [shallow] level data, Y ...
- Samsung, AEG Set Up Reward Program
Marketing Daily, Aaron Baar - Friday, June 27, 2014
In one of the largest deals of its kind, Samsung Telecommunication Ameri ...
- Consumers Viewing Social As Customer Service Channel
Marketing Daily, Aaron Baar - Wednesday, June 25, 2014
"Facebook is still the primary place to talk about customer service," Rog ...
- Invest Wisely In B2B Customer Experience
Research Brief, Jack Loechner - Thursday, June 26, 2014
According to new research from Accenture, the overwhelming majority of B2B organizatio ...
- Social Proof Claims To Carve Out New Niche: Customer Success Marketing
Social Media & Marketing Daily, Gavin O'Malley - Wednesday, June 25, 2014
The co-founders of Detroit-based start-up Stik think they've found a unique w ...
- Insurance Companies Maintain Customer Satisfaction
Marketing Daily, Tanya Gazdik - Monday, June 23, 2014
Consumer satisfaction with auto insurance companies is reaching record-high levels, despite stea ...
- The 'Uncarrier' Can't Shake 'Uncoverage' Image
MoBlog, Mark Walsh - Tuesday, June 24, 2014
T-Mobile has a long way to go to convince consumers it c ...
- Esurance Sponsors 49ers Fan Program
Marketing Daily, Tanya Gazdik - Tuesday, June 17, 2014
Esurance is partnering with the San Francisco 49ers in a multi-year de ...
- CMOs Must Adapt To Digital Reality
Marketing Daily, Aaron Baar - Wednesday, June 18, 2014
"The way that marketing has been defined in the past needs ...
- Small Restaurant Chains See Satisfaction Gains
Marketing Daily, Karlene Lukovitz - Tuesday, June 17, 2014
Small restaurant chains have made gains in customer satisfaction ratings over la ...
- Social Media Preferred for Customer Service, But Companies Fall Short
The Social Graf, Erik Sass - Wednesday, June 11, 2014
Social media is fast becoming the preferred channel for customer service amo ...
- Why (And How) To Use Content Marketing To Talk To Customers
Content Marketing Insider, Jen Agustin - Friday, May 30, 2014
With customer marketing, we have the unique opportunity to further engage peop ...
- Trader Joe's, Publix, Aldi America's Best Grocery Brands
Marketing Daily, Sarah Mahoney - Thursday, May 29, 2014
Publix came in second, with a score of 80%, although it rank ...
- Paid TV, ISP Consumer Satisfaction Rates Dropping
Marketing Daily, Aaron Baar - Thursday, May 22, 2014
According to the American Customer Satisfaction Index, Internet service providers only g ...
- Mobility, Brand Humility, And A New Customer Relationship
MoBlog, Steve Smith - Thursday, May 22, 2014
Mobility is finally making good on its real transformative promise. Watching h ...
- USAA Dominates Temkin Group's Annual Customer Service Survey
Bay State Blog, Val Brickates Kennedy - Wednesday, May 21, 2014
Temkin Group has released its annual customer service survey, and the winn ...
- Wireless Customers Stay Out Of Convenience
Marketing Daily, Aaron Baar - Friday, May 16, 2014
Although more than a third of consumers (35%) are concerned about losi ...
- Geolocation Targeting: Stalking or Smart Marketing?
MAD, Ray Pun - Friday, May 16, 2014
With geolocation targeting becoming more popular but potentially invasive, how can organizatio ...
- Dialing Into the Customer Experience: Design For Mobile
Mobile Marketing Daily, Ed Brill - Thursday, May 15, 2014
With new uses for data analytics and emphasis on creating greater conte ...
- Rosetta Taps New CFO Ariel Marciano
MAD, Larissa Faw - Thursday, May 8, 2014
He joins the Publicis Groupe shop from sibling agency VivaKi. Among h ...
- More Tablets Mean Less Satisfaction
Marketing Daily, Aaron Baar - Wednesday, May 7, 2014
"Most of the [first-round of] tablets were high-end or at least high-price ...
- Qdoba, Firehouse Subs Among Leaders In Satisfaction
Marketing Daily, Karlene Lukovitz - Wednesday, April 30, 2014
Qdoba Mexican Grill, Firehouse Subs, Papa Murphy's and Raising Cane's ranked highe ...
- Chase Updates App To Personalize Mobile Banking
Mobile Marketing Daily, Mark Walsh - Friday, April 18, 2014
Chase on Thursday released an updated version of its app for t ...
- MasterCard Renews Rugby World Cup Sponsorship
Marketing Daily, Tanya Gazdik - Thursday, April 17, 2014
MasterCard kicked off its renewal of its worldwide partnership with Ruby Wor ...
- Mobile's Biggest Problem? Forgetting Its Audience
Mobile Insider, Maya Mikhailov - Friday, April 11, 2014
What began as a focus on personalized selling and a handshake h ...
- Starwood Links With Live Nation For Music
Marketing Daily, Tanya Gazdik - Tuesday, April 8, 2014
"Starwood has put its stake in the ground as having one ...