Tag results for "customer relations"
- Brands' Choice: Respond To Emails, Or Pay To Recruit New CustomersBy ignoring customer emails and concentrating on social, brands risk the expen ...
- LiveWorld Moves From Facebook Streams To Mobile MessagingLiveWorld is piloting the next generation of social tools that will mo ...
- Date Night Mentality Keeps Email FreshDon't ditch the make-up or watch the game in your underwear; ke ...
- Focus On Customers And Brand-Building, Not Tech And Headlines SXSW will have great tips, but conferences in London reminded marketers ...
- Disney Has No Idea Who Saw 'Star Wars' But Wants To Get More Personal With AudiencesDisney is looking at ways it can gain more consumer insight a ...
- Brand Value Being Replaced By Customer Relations In Valuing CompaniesAn analysis of British brands bought between 2005 and 2014 by Markabl ...
- Customer Experience And Brand Value Are The Same ThingAs research shows, customer experience has leapfrogged brand value in company valuatio ...
- How Fast Can Your Brand Reverse?Celebrity endorsement and slick marketing is great -- but if you c ...
- Merkle Acquires Comet, Uses Real-Time Data To Influence BehaviorMerkle announced Wednesday its seventh acquisition in two years. The company boug ...
- Social Media Customer Service DeclinesOnce heralded as the future of customer service, social media has most ...
- Charities Warned About Hounding, Junk Mail And Cold-CallingThe chairman of the Charity Commission is to warn charities that th ...
- Companies Fail To Respond To Customer EmailsThere is a wide discrepancy between customer service expectation and delivery, accordi ...
- IBM Identifies Gap In Creating Innovative Customer ExperiencesThree market segments -- mobile at 64%, Internet of Things at 6 ...
- Twitter Makes It Easier For Customer Service To Switch To Direct MessagesTwitter is trying to make it easier for businesses to deal wi ...
- Handling Complaints Well Engenders Brand LoyaltyThree-quarters (75%) of Brits will be encouraged to make a repeat purcha ...
- Fans Are The Brand - Ignore This At Your PerilSoccer clubs need to realise their product and their brand is t ...
- Customer Experience Moves Up The B2B AgendaCustomer experience is taking a more central role at B2B brands ...
- BT Denies Major Outage Was Caused By A CyberattackBT has suffered a massive network outage leaving millions of users witho ...
- BT Is The National Disgrace All Marketers Can Learn FromIf you're not lucky enough to be a monopoly in large par ...
- Silo Smashing Is How Brands Will Live Or Die DigitallyA good customer experience is not a nice addition -- it's actual ...
- Under Armour Credits Digital Transformation With Deeper Customer InsightUnder Armour has credited its booming performance in the U.S. to i ...
- Information Commissioner Warns Brands Of Customer Wrath And Massive FinesBrands face the wrath of consumers if they do not take prop ...
- Real-Time Geographic Targeting Boosts Customer FeedbackEmail is the most popular channel for soliciting customer feedback, but respon ...
- Brands Must Listen To Improve Customer ServiceNearly 70% of consumers go to recommendation engines, Web sites, and soci ...
- Is 2015 The Last Year Of In-Store Black Friday?2015 is set to mark a paradigm shift in how British retaile ...
- Slow Start, But Experts Predict A Billion-Pound Black FridayBusinesses are reporting a slow start to Black Friday. UK stores open ...
- Black Friday -- Keep Calm And Carry On ShoppingBlack Friday shows that online retailers have improved capacity -- but on ...
- Abandon Hope All Ye Who Ignore Mobile In Reinvented Customer JourneysCustomer experience is the new marketing, and mobile is at its hear ...
- Leveraging Email For Pro-Active Customer ServiceAwaiting late delivery of her daughter's Halloween costume, Kara realizes again th ...
- Long-Term Customer Loyalty, Engagement On The DeclineDespite ongoing efforts and technology advances on mobile and search engine que ...
