Tag results for "customer relations"
- Why Amazon Should Get Customer Service Basics Right Before Reaching For The Skies Why I'm ditching Amazon and you should too. ...
- Customer-First Marketing Likely To Increase Email SubscribersCustomer satisfaction nearly triples when a brand's marketing places the consumer's nee ...
- Loyalty Should Be Simple -- It Should Be MobileBrits own the loyalty cards but don't know what they mean ...
- How Ocado Is Using AI To Deal With Email OverloadEvery day, Ocado’s customer contact centre in Hatfield, Hertfordshire receives some 2,0 ...
- Customer-Centricity: Avoid Speeds And Feeds, Speak To NeedsEvery company pays lip service to being customer-centric, but in most cas ...
- Customer Data Platform Institute Launches To Unify Siloed DataA new trade organization launched on Monday to help marketers tackle t ...
- Why IKEA Remains The Leader In Retail Brand ExperienceRetailers need to excite customers to get customers in-store, and nobody ...
- Poor CX Remains Huge Hurdle (And Opportunity) For BusinessesFrom mobile platforms to in-person interactions, customer experience (CX) remains an enormo ...
- Tesco Claims Customer Trust Is Back At A Four-Year HighTesco has cemented its turnaround from the bleak position of two yea ...
- A Quarter Of Brits Think Robots Would Give Better Customer ServiceRobots are already toiling away in factories across the world - b ...
- Nespresso Must Learn Digital Experience Requires A Helping Brand Beyond Swooning At George ClooneyBeing your own customer is vital if you want to help digit ...
- Marketers Who Embrace Experience Engender LoyaltyMany marketers are undermining their brands' ability to attract customers and gr ...
- Zeta Interactive Acquires Acxiom Impact, Strengthens Cloud, CRM, Email Marketing Zeta Interactive, the data-driven marketing company founded by John Sculley and Dav ...
- Advertising Isn't Creepy -- But You Might BeThe word "creepy" gets thrown around a lot when it comes ...
- Forget Who Owns Openreach --The Real Issue Is BT's Woeful Customer ServiceRivals have not promised to roll out fibre sooner, so the b ...
- How Did We Do? (Other Than Taking Your Money And Going Bust!)A furious lowcostholidays customer was astonished to receive an insensitive email fr ...
- Chat Bot Tech To Answer Customer Queries Over EmailChat bots have ballooned in popularity in recent months, and now we' ...
- Automation Is Great If It Helps, Awful When It Hinders Automation is email marketing's top priority but too many are rushing o ...
- IoT To Transform Customer Service Over Next 5 YearsWhen it comes to customer service, connected devices are driving the mo ...
- CMOs Take Responsibility For Customer ExperienceTwo-thirds of CMOs are now responsible for customer experience -- keeping consume ...
- One In Four More Willing To Trust Chatbots Than HumansOne in four people are more willing to trust customer service chatbo ...
- ASOS Shows How An Email Subscriber Offer Is A Great Apology For DowntimeAfter going down on Friday, the ASOS Web site and app we ...
- Save Us From Chat Bots -- Digital's Wizard Of OzThey're just search boxes in disguise, aren't they? Like the old m ...
- E-Receipts: Deeper Cross-Channel Insight, Better Customer Service -- What's Not To Like?E-receipts have to be one of the biggest cross-channel quick wins f ...
- Halfords To Focus On Emotional Connection To Drive LoyaltyHalfords has totally overhauled its marketing to put the focus on dat ...
- What Online Marketers Can Learn From Coffee ShopsDo consumers at this point expect a personalized experience with brands? ...
- Spotify's Storytelling Secrets Have Been RevealedKeep it personal, meaningful and unique and you'll be telling stories ju ...
- Mars Shows Marketing And Sales Are Merging - Time For Marketing To Swap 'Likes' For ROI?Marketing and sales are close to merging. It's an exciting time f ...
- Engagement Is Byword For Savvy MarketersAccording to a new Salesforce survey, marketers are increasingly focused on custom ...
- Brands Hope New Messenger Tools Will Boost Customer ServiceWith Facebook adding new tools to its Messenger platform, including the abili ...
