Around the Net
How Ocado Is Using AI To Deal With Email Overload
- Diginomica, Wednesday, November 23, 2016 9:01 AM
Every day, Ocado’s customer contact centre in Hatfield, Hertfordshire receives some 2,000 emails from customers. Some customers email to say they are delighted with their online grocery orders. Some, inevitably, are disappointed or downright disgruntled. If bad weather or major traffic incidents lead to delivery delays, the number of daily emails can rise to as much as 6,000.
