Tag results for "customer service"
- USPS Launches Holiday Effort With Easter EggsThe effort highlights the USPS's radically improved delivery network as part ...
- Who Do I Complain To? Brands May Not Be Ready For Holiday Customer ExperienceAlmost all business leaders say customers expect better service than they n ...
- Instacart Offers Service For Former Hospital PatientsInstacart Health Fresh Funds grocery stipends is launching as a benefit f ...
- Porsche, Toyota, Ford Score Highest In Brand LoyaltyCustomer loyalty is a team effort, says Joe Lawrence, executive vice preside ...
- Live Streamers, At $69 Per Month, Far Less Likely To Churn Than Traditional Pay TVYouTube TV is #1 in satisfaction among live streaming services, followed ...
- Instacart Shifts Focus Away From Grocery DeliveryInstacart was a godsend during the pandemic, offering shut-in consumers a w ...
- Consumers Remain Wary About Data Use, Study FindsConsumers also complain that too few messages are highly personalized, CCW Digit ...
- Loop Adds Feature For Returns And Exchange TrackingThe new offering allows firms to deliver notifications in one platform, t ...
- Qualtrics Unveils AI Tool, Says It Will Invest $500M In AIThe new solution, XM/os2, leverages the firm's database of human emotion ...
- Yelp Adds Tinuiti, Assembly, Performics To Roster For Its Agency Development ProgramYelp has added three partners -- Tinuiti, Assembly, and Performics -- ...
- Amazon Prime Video Leads In ACSI Customer Satisfaction SurveyPrime Video surpasses Disney+, which lost ground after ranking #1 last y ...
- Waiting On Email: Channel Is Last In Providing Customer SatisfactionEmail falls far behind live chat or phone conversation with an agen ...
- Chatbot Not Great At Eating Disorders CounselingThe National Eating Disorders Association disabled its new helpline chatbot after ...
- Automation Shellout: Marketing Is Key Part Of Customer Experience SpendMost companies have difficulty automating the customer experience, Jitterbit reports. ...
- Hootsuite Launches 'Enhanced Inbox' Feature To Help Marketers Streamline Customer ServiceThe upgraded Inbox product provides a bird's-eye view of public and priva ...
- The B2B-B2C Companion: Consumer Experiences Sway Business PurchasesAlmost all buyers say positive interactions will persuade them to return, Orac ...
- The Lead Goes Cold: Firms Are Failing To Respond To InquiriesMost companies are taking too long. And many are not making fu ...
- American Express's Resy Focuses On Customer Experience In First Global CampaignThe global campaign intends to help diners find and book tables ...
- Attentive Adds AI To Its Conversational PlatformThe enhanced Concierge platform delivers hyper-relevant contextual responses, AI-based SAAS platform Attenti ...
- Yelp Data Shows Success Comes More Easily When Brands Build CommunityYelp debuted its first Most Loved Brands list Thursday based on t ...
- The CX Effect: Email Is Key As Young Consumers Turn To DigitalA majority of firms do not monitor quality, and even fewer tra ...
- Cadillac House Offers Bespoke Customer ExperienceThe original Cadillac House, which closed in April 2019, was located ...
- Customer Chemistry: How To Build Rapport With B2B ClientsEmail is the top channel for communicating with customers. But don't inclu ...
- Messaging Trumps Privacy: Most Consumers Have Interacted Directly With A BrandAnd they will share data if it means a more personalized experienc ...
- Apple Invites Buyers To Shop With a Specialist Over VideoThe new feature invites iPhone users in the U.S. to connect wi ...
- Happy Time Tech: Marketers Invest In Tools To Provide Pleasing Customer ExperienceCompanies are now focusing more on customer happiness than profits, IDC repo ...
- Validity Relaunches Its Help Center As Customer CommunityThe resource will serve as a centralized hub for engagement and trainin ...
- Meta Offers 'Verified' Subscription ServicesMeta is taking a page from Twitter and offering a subscription servic ...
- Mini USA Offers Manual Driving SchoolIn a survey commissioned by Engine's Caravan, more than two thirds ...
- In A Manner Of Speaking: Email Comments Less Heated Than Ones Given By PhoneThis works in both directions -- both pro and con, a Whart ...
