- USPS Launches Holiday Effort With Easter Eggs
Marketing Daily, Tanya Gazdik - Wednesday, November 1, 2023
The effort highlights the USPS's radically improved delivery network as part ...
- Who Do I Complain To? Brands May Not Be Ready For Holiday Customer Experience
Email Insider, Ray Schultz - Friday, October 20, 2023
Almost all business leaders say customers expect better service than they n ...
- Instacart Offers Service For Former Hospital Patients
Around the Net In Brand Marketing, Tanya Gazdik - Monday, October 9, 2023
Instacart Health Fresh Funds grocery stipends is launching as a benefit f ...
- Porsche, Toyota, Ford Score Highest In Brand Loyalty
Marketing Daily, Tanya Gazdik - Sunday, October 8, 2023
Customer loyalty is a team effort, says Joe Lawrence, executive vice preside ...
- Live Streamers, At $69 Per Month, Far Less Likely To Churn Than Traditional Pay TV
MediaDailyNews, Karlene Lukovitz - Tuesday, October 3, 2023
YouTube TV is #1 in satisfaction among live streaming services, followed ...
- Instacart Shifts Focus Away From Grocery Delivery
Around the Net In Brand Marketing, Tanya Gazdik - Thursday, September 14, 2023
Instacart was a godsend during the pandemic, offering shut-in consumers a w ...
- Consumers Remain Wary About Data Use, Study Finds
Email Marketing Daily, Ray Schultz - Friday, August 18, 2023
Consumers also complain that too few messages are highly personalized, CCW Digit ...
- Loop Adds Feature For Returns And Exchange Tracking
Email Marketing Daily, Ray Schultz - Tuesday, August 1, 2023
The new offering allows firms to deliver notifications in one platform, t ...
- Qualtrics Unveils AI Tool, Says It Will Invest $500M In AI
Email Marketing Daily, Ray Schultz - Wednesday, July 19, 2023
The new solution, XM/os2, leverages the firm's database of human emotion ...
- Yelp Adds Tinuiti, Assembly, Performics To Roster For Its Agency Development Program
Search & Performance Insider, Laurie Sullivan - Wednesday, June 14, 2023
Yelp has added three partners -- Tinuiti, Assembly, and Performics -- ...
- Amazon Prime Video Leads In ACSI Customer Satisfaction Survey
Digital News Daily, Karlene Lukovitz - Thursday, June 8, 2023
Prime Video surpasses Disney+, which lost ground after ranking #1 last y ...
- Waiting On Email: Channel Is Last In Providing Customer Satisfaction
Email Insider, Ray Schultz - Tuesday, June 6, 2023
Email falls far behind live chat or phone conversation with an agen ...
- Chatbot Not Great At Eating Disorders Counseling
Around the Net In Brand Marketing, Tanya Gazdik - Saturday, June 3, 2023
The National Eating Disorders Association disabled its new helpline chatbot after ...
- Automation Shellout: Marketing Is Key Part Of Customer Experience Spend
Email Insider, Ray Schultz - Friday, June 2, 2023
Most companies have difficulty automating the customer experience, Jitterbit reports. ...
- Hootsuite Launches 'Enhanced Inbox' Feature To Help Marketers Streamline Customer Service
Digital News Daily, Colin Kirkland - Wednesday, May 24, 2023
The upgraded Inbox product provides a bird's-eye view of public and priva ...
- The B2B-B2C Companion: Consumer Experiences Sway Business Purchases
Email Insider, Ray Schultz - Monday, May 8, 2023
Almost all buyers say positive interactions will persuade them to return, Orac ...
- The Lead Goes Cold: Firms Are Failing To Respond To Inquiries
Email Insider, Ray Schultz - Thursday, May 4, 2023
Most companies are taking too long. And many are not making fu ...
- American Express's Resy Focuses On Customer Experience In First Global Campaign
Search & Performance Marketing Daily, Laurie Sullivan - Monday, May 1, 2023
The global campaign intends to help diners find and book tables ...
- Attentive Adds AI To Its Conversational Platform
Email Marketing Daily, Ray Schultz - Monday, April 24, 2023
The enhanced Concierge platform delivers hyper-relevant contextual responses, AI-based SAAS platform Attenti ...
- Yelp Data Shows Success Comes More Easily When Brands Build Community
Search & Performance Marketing Daily, Laurie Sullivan - Thursday, April 13, 2023
Yelp debuted its first Most Loved Brands list Thursday based on t ...
- The CX Effect: Email Is Key As Young Consumers Turn To Digital
Email Insider, Ray Schultz - Friday, April 7, 2023
A majority of firms do not monitor quality, and even fewer tra ...
- Cadillac House Offers Bespoke Customer Experience
Marketing Daily, Tanya Gazdik - Sunday, April 2, 2023
The original Cadillac House, which closed in April 2019, was located ...
- Customer Chemistry: How To Build Rapport With B2B Clients
Email Insider, Ray Schultz - Friday, March 17, 2023
Email is the top channel for communicating with customers. But don't inclu ...
- Messaging Trumps Privacy: Most Consumers Have Interacted Directly With A Brand
Email Insider, Ray Schultz - Thursday, March 16, 2023
And they will share data if it means a more personalized experienc ...
- Apple Invites Buyers To Shop With a Specialist Over Video
Digital News Daily, Colin Kirkland - Tuesday, March 14, 2023
The new feature invites iPhone users in the U.S. to connect wi ...
- Happy Time Tech: Marketers Invest In Tools To Provide Pleasing Customer Experience
Email Insider, Ray Schultz - Wednesday, March 15, 2023
Companies are now focusing more on customer happiness than profits, IDC repo ...
- Validity Relaunches Its Help Center As Customer Community
Email Marketing Daily, Ray Schultz - Tuesday, March 7, 2023
The resource will serve as a centralized hub for engagement and trainin ...
- Meta Offers 'Verified' Subscription Services
Around the Net In Brand Marketing, Tanya Gazdik - Sunday, February 26, 2023
Meta is taking a page from Twitter and offering a subscription servic ...
- Mini USA Offers Manual Driving School
Marketing Daily, Tanya Gazdik - Sunday, February 26, 2023
In a survey commissioned by Engine's Caravan, more than two thirds ...
- In A Manner Of Speaking: Email Comments Less Heated Than Ones Given By Phone
Email Insider, Ray Schultz - Tuesday, February 21, 2023
This works in both directions -- both pro and con, a Whart ...