Tag results for "customer service"
- Inbox Chillout: Consumers Are Less Overwhelmed By Pandemic-Level Marketing VolumeMany shoppers feel better overall, and 48% plan to spend more th ...
- Study: Almost All Consumers Track Packages, And Many Find It AddictiveAlmost 90% of shoppers have experienced a late delivery. Some say th ...
- Cloudli Acquires Omnivigil, CRM-Contact Center ProviderThe Quebec-based company provides cloud-based services for SMBs and government offices. ...
- Luxury Brand Piaget Uses Instagram To Serve CustomersPiaget marketers are using the company's website and the Instagram messaging a ...
- Don't Get Tripped Up On The Difference Between Customer Service And The Customer ExperienceCustomer service and the customer experience are not the same thing. That&rsquo ...
- Advertising On HoldPlaying the same message 15 or 20 times is going to ha ...
- Young Shoppers See Email As Top Customer Service Channel: StudyConsumers ages 65+ do not cite email as one of their top-t ...
- The Dead Email File: Consumers Are Using Their Inboxes For StorageA majority of customers find email inboxes convenient, a UK study reveal ...
- Influencers Do Little To Build Consumer Trust: StudyShoppers are most impressed by good product and customer service experiences, Blueco ...
- How To Handle 'Reply-To' Emails From CustomersDo you include a “reply-to” email address in your email campaigns? Y ...
- Channel Surfing: Consumers Expect Retailers To Meet Them Where They AreThere has been a big uptick in omnichannel demand over the pa ...
- Microsoft, Salesforce Vets Launch Startup With $23M To Automate Data PrivacyFormer Microsoft and Salesforce execs believe they have developed a way f ...
- Study: Email Is An Effective Tool For Mid-Size BanksAlthough email is a highly effective tool, banking customers age 55 a ...
- Bye, Bye, Bronto: Email Marketers Have A Year To MigrateThree email consultancies team up to help firms switch from the Bron ...
- Email Overtaken By Chat For Customer Service, Study SaysAlmost half of consumers will drop a brand after two bad custom ...
- Game Playing: Customer Service Lags At Gaming FirmsOnly 54% of gaming companies have an easily accessible email address, Neto ...
- Customer Service Apoplexy: Consumers Have To Work Too Hard To Resolve IssuesMore people are shopping online, but less than half solve problems ...
- Hootsuite Acquires Sparkcentral, Integrates Messaging ChannelsSparkcentral brings advanced customer conversations to the Hootsuite platform, allowing marketers ...
- CallRail Pulls In $56 Million In New FundingLead-generation and analytics firm CallRail is investing in staff and hoping f ...
- Is The Email Customer Experience A Black Hole? Yes -- For 30% Of Ecommerce BrandsA staggering 41% of global ecommerce companies do not offer email custom ...
- Email In The Time Of A Pandemic: Channel Is Most Favored By ConsumersDigital use has risen due to the COVID-19 crisis, and consumers li ...
- COVID-19 Drives Decline In Customer Preference For Email: StudyThe phone remains the top customer communication channel. And video chat ...
- SurveyGizmo Rebrands To Alchemer To Reflect How It Helps Customers TransformAlchemer helps brands like Sonos focus on their customers' experience. ...
- Email Still Used For Customer Service By Most Firms, But Patterns Are Changing: StudyThe most mature companies are adding SMS and other channels to ema ...
- 3 Biggest Impacts On Business From COVID-19The biggest impacts on businesses revealed in a study from Catchpoint mig ...
- Telecoms: Do Not Disturb -- Most Don't Answer Customer Service EmailsTelecom operators are doing a miserable job of using email for custom ...
- Wix Debuts Cross-Channel Customer Support PlatformWix Answers takes on Zendesk and Salesforce Service Cloud, the company s ...
- Email Falls Behind WhatsApp As Customer Request Channel: StudyNorth America has seen the biggest increase in customer tickets with 19 ...
- Pete Khanna Named CEO Of TeamSupportPete Khanna replaces company founder Robert C. Johnson, who serves on t ...
- Is Personalized Service More Important Than Personalized Marketing?In the past, customer service has largely been a collection of silo- ...
