Tag results for "customer service"
- All Hands On Board: B2B Firms Struggle To Process New CustomersMany B2B brands face delays in onboarding, frustrating the new clients, Mo ...
- Cisco Webex COO: AI Agents Are About To Change Customer ServiceAI agents will rapidly become the next customer-service support system for bran ...
- Google Rejects Regulators Watching Its Payment SystemsGoogle filed a lawsuit Friday to block the Consumer Financial Protection Bure ...
- The AI Character Question: Can AI Agents Reverse Declining Trust In Brands?Consumers have less trust in companies than they did a year ag ...
- Apple Job Cuts In Digital Services Make Room For StartupsApple is reportedly laying off around 100 employees across books and ne ...
- Mod Op Wants To Solve AI [Expletive Deleted]Independent digital agency Mod Op released its first commercial spot that highligh ...
- Google Makes Wix Its First Gemini For Workspace PartnerGenerative AI has helped companies push the boundaries of innovation and performanc ...
- Southwest Airlines Eliminates Open SeatingThe airline said research indicates that 80% of its current customers a ...
- Google, OpenAI, HubSpot Execs Infuse AI Startup With Millions In Financial BackingMaven AGI's main goal at present is to build AI systems capab ...
- Menards, Ace Hardware Most TrustworthyJ.D. Power's latest ranking finds DIY customers are looking for confidence th ...
- Microsoft Azure Moves Into Next Level Of Intelligence With OpenAI GPT-4o ModelMicrosoft today announced the integration of OpenAI's latest GPT-4o model into Azu ...
- Yelp Works To Cash In On AIYelp believes it can drive more demand for businesses through AI technolog ...
- AI Customer Service: Not Quite Ready For Prime TimeMy encounter with the cybernetic sadist who asked, "Do you want ...
- Uber Eats, Waymo Test Autonomous Food DeliverySo this begs the question, do you tip a robot? ...
- Uber, Lyft, DoorDash Drivers Stage Valentine's Day StrikeThousands of drivers are on strike today in what organizers say wi ...
- Loyalty, Budgets, And Percentage Of Ad Spend For Retail: ReportIndependent agency NP Digital next week will release its 2024 Retail Reve ...
- Aftermath Of Google Ads Sales Layoffs Have Major Impact On Agencies, BrandsGoogle seems to be less invested in client performance and instead focus ...
- USPS Launches Holiday Effort With Easter EggsThe effort highlights the USPS's radically improved delivery network as part ...
- Who Do I Complain To? Brands May Not Be Ready For Holiday Customer ExperienceAlmost all business leaders say customers expect better service than they n ...
- Instacart Offers Service For Former Hospital PatientsInstacart Health Fresh Funds grocery stipends is launching as a benefit f ...
- Porsche, Toyota, Ford Score Highest In Brand LoyaltyCustomer loyalty is a team effort, says Joe Lawrence, executive vice preside ...
- Live Streamers, At $69 Per Month, Far Less Likely To Churn Than Traditional Pay TVYouTube TV is #1 in satisfaction among live streaming services, followed ...
- Instacart Shifts Focus Away From Grocery DeliveryInstacart was a godsend during the pandemic, offering shut-in consumers a w ...
- Consumers Remain Wary About Data Use, Study FindsConsumers also complain that too few messages are highly personalized, CCW Digit ...
- Loop Adds Feature For Returns And Exchange TrackingThe new offering allows firms to deliver notifications in one platform, t ...
- Qualtrics Unveils AI Tool, Says It Will Invest $500M In AIThe new solution, XM/os2, leverages the firm's database of human emotion ...
- Yelp Adds Tinuiti, Assembly, Performics To Roster For Its Agency Development ProgramYelp has added three partners -- Tinuiti, Assembly, and Performics -- ...
- Amazon Prime Video Leads In ACSI Customer Satisfaction SurveyPrime Video surpasses Disney+, which lost ground after ranking #1 last y ...
- Waiting On Email: Channel Is Last In Providing Customer SatisfactionEmail falls far behind live chat or phone conversation with an agen ...
- Chatbot Not Great At Eating Disorders CounselingThe National Eating Disorders Association disabled its new helpline chatbot after ...
