Tag results for "customer service"
- Why Infuriating Your Customers May Not Be a Great Business StrategyWell, duh. But many companies think they're much better at customer servi ...
- Traditional Chatbots Fail To Make Sense, Study FindsAbout 75% of customers said chatbots do not handle complex questions wel ...
- Soothing AI: Consumers Feel It Could Help The Customer ExperienceMost consumers would welcome AI, a Redpoint Global study finds. Consumers ra ...
- Ford Expands Ownership ServicesCustomers who use remote experiences for vehicle repair are more likely ...
- People Welcome the Metaverse, But Have Concerns: StudyMany consumers are worried about safety, Telus International reports. ...
- Consumers Want To Feel Valued By Brands, Study FindsAlmost two-thirds of consumers would leave companies that did not make th ...
- I Want: Customers Demand Faster Service, Instant Resolution Of IssuesEmail is the third-most popular channel for dealing with problems, the Northrid ...
- Many Happy Returns - Or Not, Per PayPal DataNearly one in four consumers have returned a greater percentage of the ...
- Email Ranks High In Customer Service Usage, Study FindsBut consumers are not happy with the service they are getting, Zenara ...
- United Airlines Brings Back Kid's MealsUnited Airlines is reintroducing kids’ meals, which were discontinued during the pandemi ...
- CX Mix And Mingle: Consumers Prefer Phone And EmailAnd email is the dominant choice for follow-up notifications and promotions, Vona ...
- Private Equity Firms Invest In Death BusinessPrivate equity firms are investing in all aspect of health care, includi ...
- 22% Of Consumers Would Rather Spend A Night In Jail Than Contact Customer Service, Study FindsOne bad experience is enough to turn 62% away from a bran ...
- Salesforce Says New Features Help B2B Marketers Drive Personalized ExperiencesSalesforce has unveiled its Customer 360 platform, which it says can he ...
- Kyncl Steps Down At YouTube, Succeeded By Google's CoeCoe, who began her career as an account executive at Leo Burnet ...
- Walmart, DoorDash Partnership Draws To CloseDoorDash is calling it quits with Walmart, giving the major retailer ...
- Consumers Lack Brand Loyalty And Are Quick To Churn: StudySome consumers will leave brands due to anger and frustration, but mo ...
- Opt-Outs From Marketing Messages Hinder Customer Engagement EffortsMany customer engagement leaders at banks said re-engaging customers has become mo ...
- Past-Due Consumers Would Welcome Personalized Email Collection Messages, Study FindsOnly 27% of consumers have ever been contacted via email or S ...
- Building the Post-COVID Social Listening PostTo better serve patient and customer needs, GSK needed to move beyo ...
- General Motors Defends 'Ambassador' ProgramGM will send a written communication to the ambassadors to emphasize th ...
- GM's OnStar Intro's New Logo, Brand IdentityOwners of any vehicle can now download OnStar Guardian and sign ...
- How To Define The Customer ExperienceBrands talk about providing a meaningful customer experience, but often have troub ...
- A Third Of Consumers Say Customer Experience Has Improved, A Third Say It's WorsePersonalized service is lacking, many shoppers say, and 60% would jump aft ...
- 3 Marketing Innovations Introduced In The 2020s Amidst A PandemicThe pace of innovation has slowed down due to the pandemic, b ...
- CMOs Worry Most About Privacy Issues, Complex Media LandscapeAmid the changes in media and technology, marketing executives are looking ...
- Omnichannel Wow - Optimizing for Delight Across Live and Online ExperiencesThe soft-serve shop 16 Handles has always been about the on-premise experien ...
- Data-Driven Human Engagement: Fazoli's 360 Data StrategyThrough a combination of app and loyalty program usage along with loc ...
- Targeting Value In Inflationary TimesAs inflation drove up costs and pricing, the Checkers brands felt ...
- Simpli.fi Adds Google Ads, YouTube Advertising, Consolidating Media Buys Under One CompanyThe addition of Google Ads and YouTube advertising is expected to chan ...
