Tag results for "customer service"
- How To Handle 'Reply-To' Emails From CustomersDo you include a “reply-to” email address in your email campaigns? Y ...
- Channel Surfing: Consumers Expect Retailers To Meet Them Where They AreThere has been a big uptick in omnichannel demand over the pa ...
- Microsoft, Salesforce Vets Launch Startup With $23M To Automate Data PrivacyFormer Microsoft and Salesforce execs believe they have developed a way f ...
- Study: Email Is An Effective Tool For Mid-Size BanksAlthough email is a highly effective tool, banking customers age 55 a ...
- Bye, Bye, Bronto: Email Marketers Have A Year To MigrateThree email consultancies team up to help firms switch from the Bron ...
- Email Overtaken By Chat For Customer Service, Study SaysAlmost half of consumers will drop a brand after two bad custom ...
- Game Playing: Customer Service Lags At Gaming FirmsOnly 54% of gaming companies have an easily accessible email address, Neto ...
- Customer Service Apoplexy: Consumers Have To Work Too Hard To Resolve IssuesMore people are shopping online, but less than half solve problems ...
- Hootsuite Acquires Sparkcentral, Integrates Messaging ChannelsSparkcentral brings advanced customer conversations to the Hootsuite platform, allowing marketers ...
- CallRail Pulls In $56 Million In New FundingLead-generation and analytics firm CallRail is investing in staff and hoping f ...
- Is The Email Customer Experience A Black Hole? Yes -- For 30% Of Ecommerce BrandsA staggering 41% of global ecommerce companies do not offer email custom ...
- Email In The Time Of A Pandemic: Channel Is Most Favored By ConsumersDigital use has risen due to the COVID-19 crisis, and consumers li ...
- COVID-19 Drives Decline In Customer Preference For Email: StudyThe phone remains the top customer communication channel. And video chat ...
- SurveyGizmo Rebrands To Alchemer To Reflect How It Helps Customers TransformAlchemer helps brands like Sonos focus on their customers' experience. ...
- Email Still Used For Customer Service By Most Firms, But Patterns Are Changing: StudyThe most mature companies are adding SMS and other channels to ema ...
- 3 Biggest Impacts On Business From COVID-19The biggest impacts on businesses revealed in a study from Catchpoint mig ...
- Telecoms: Do Not Disturb -- Most Don't Answer Customer Service EmailsTelecom operators are doing a miserable job of using email for custom ...
- Wix Debuts Cross-Channel Customer Support PlatformWix Answers takes on Zendesk and Salesforce Service Cloud, the company s ...
- Email Falls Behind WhatsApp As Customer Request Channel: StudyNorth America has seen the biggest increase in customer tickets with 19 ...
- Pete Khanna Named CEO Of TeamSupportPete Khanna replaces company founder Robert C. Johnson, who serves on t ...
- Is Personalized Service More Important Than Personalized Marketing?In the past, customer service has largely been a collection of silo- ...
- Email Support On Life Support: 70% Of Firms Don't Respond To QueriesAlmost half of all brands fail to provide an email address f ...
- New Tool From Astute Crafts Responses To Inbound EmailsThe Email Virtual Assistant reads incoming messages and uses response history a ...
- Rebuilding The Shopping Experience With Custom ServiceTips for creating a brand experience that sticks. For one: Make yo ...
- Truman Reinvents Cleaning Solutions via a Hyper-Focused Customer D2CDo we really need another cleaning product? In an industry that's alrea ...
- How Long Will It Take Consumers To Again Eat In Restaurants?While the bond between people and food will never change, people's relationsh ...
- How TfL Doubled Its ROI In Turning Round Bus Users' ExperiencesIt may have been a while since any of us got ...
- Email Takes A Licking: Consumers Prefer Chat For Service QueriesEmail has plummeted in a two-year period, especially for urgent questions, Astu ...
- First Responders: Phone And Email Are The Go-To Channels For Customer SupportBut many also use texting and in-app messaging to reach out, UJ ...
- Consumers Contact Brands On Social Media For Information, Customer ServiceFindings from a consumer survey indicate brands need to be mindful ...
