Tag results for "customer service"
- Oracle Integrates CDP, Service Platform To Help Agents Target CustomersThe upgrade includes personalized agent routing based on customer history and loyal ...
- Just Eat Takeaway Considers Grubhub SaleWith the food delivery business declining from its high during the heig ...
- Publix Offers Rapid Delivery In MiamiPublix Super Markets has begun offering rapid grocery delivery in the Mia ...
- Consumers Dislike No-Reply Transactional Emails, Study FindsA study by ActiveCampaign finds 49% of consumers surveyed have responded ...
- DoorDash Offers DashPash For StudentsThe DoorPass for Students from DoorDash is a lower-cost membership plan availab ...
- Chick-fil-A Borrows Tactic From Ritz-CarltonIt may seem like the two brands have little in common, b ...
- BJ's Launches Same-Day DeliveryAfter testing the program for six months, BJ’s Wholesale Club is rolli ...
- Genesis Opens First Standalone DealershipSix more Genesis locations are currently under construction, with an additional ...
- Why Are Brands 'Ghosting' Consumers With Mobile Media?More than half of consumers say they have been frustrated when th ...
- Former Progressive CMO Launches Marketing CompanyJeff Charney's new company will focus on idea-first marketing instead of t ...
- Hiver Adds Live Chat Option For Use in GmailUsers can work within Gmail and avoid the need to switch too ...
- Revenue Lost By Poor Digital Experience Can Now Be MeasuredDevelopers at Qualtrics XM believe they have developed a process to t ...
- Kia Partners With Currently For Concierge EV ChargingThe service is being piloted in Los Angeles, San Francisco and S ...
- I'm Outta Here: Customers Are Quick To Jump After Bad Service ExperienceInaccurate information causes many problems for service teams. And almost half ...
- The Grand Illusion: Brands Think They're Doing Well On CX, Consumers DisagreeSixty-two percent of businesses think they're doing well on respecting consumer priva ...
- Shoppers Quick To Dump A Brand, But Also Willing To Pay More For Better ServiceA rapid response to queries is essential -- preferably by social ...
- Brand Trust Takes Over As Lead Factor In The Customer ExperienceMore U.S. shoppers relate to the brand than the purchase, customer servi ...
- Instacart Partners With Chase, Mastercard For Credit CardGrocery delivery company Instacart will be the first of its kind wi ...
- Few Consumers Think Brands Know Them Well, Merkle Study FindsOnly a third of consumers feel personalized email recommendations are important, a ...
- Over Half Of Consumers Say Customer Service Is An Afterthought At Brands, Study SaysNinety percent of shoppers will buy from brands that personalize service, Zende ...
- Personalized Email Offers Aren't A Big Priority For ConsumersConsumers "don't seem to trust brands" to make product discovery easier, Merk ...
- Rivian Snags Nissan Exec For Product Feedback ManagerWilliams' duties include reviewing, prioritizing and implementing customer product feedback to ensu ...
- Working Through The Pain: How Top Brands Say Marketing Will Change In 2022Amazon, PepsiCo and other brands weigh in on customer-centricity and other issu ...
- Instacart President Announces DepartureFormer Facebook executive Carolyn Everyone is resigning after just three months ...
- Yext 'Season Of Search' Holiday Jingle Spotlights Customer Service, AI Search ExperienceThe video showcases the "awful" experience that outdated keyword search creates f ...
- Toyota Launches Insurance ProductThe product uses Toggle as the underwriter, part of Farmers Insurance, o ...
- DoorDash Promises 15-Minute Grocery Delivery In NYCDoorDash is introducing “ultra-fast” grocery deliveries in 15 minutes or less beginni ...
- Survey: Customer-Service Teams Want More Mental-Health ResourcesRespondents need sufficient time in their day to take breaks, so th ...
- Fast Food Chains Beef Up Drive-Thru LanesDrive-thru and takeout business helped save the day at restaurants nationwide. No ...
- Beauty Product Shoppers Welcome Virtual Help: StudyMost beauty product shoppers welcome virtual assistance, but do not want emai ...
