MediaPost Week in Review
Agencies &The Agency Business
MediaPost's Agency Daily
Accounts in Review
Out to Launch
People on the Move
MAD - London
AI & IoT Daily
Digital Media, Marketing
Digital News Daily
Data & Programmatic Insider
Email Marketing Daily
Search Marketing Daily
EU Email Marketing Daily
Publishing & Publishers
Brand and Product Marketing
Thom Forbes: Top of the News
Engage Target Markets
Marketing Politics Weekly
Marketing Automotive Weekly
Marketing Tools & Strategies
2018 Events Calendar
2019 Events Calendar
Publishing Insider Summit
October 14 - 17, 2018, TX
Digital Out of Home Awards
October 30, 2018, NYC
November 27, 2018, LA
Email Insider Summit
December 9 - 12, 2018, UT
December 9, 2018, Utah
Search Insider Summit
December 12 - 15, 2018, UT
January 15, 2019, DC
Online All Stars
January 23, 2019, Yale Club, NYC
Agency of the Year
January 24, 2019, NYC
January 29, 2019, NYC
Creative Media Awards
January 31, 2019, NYC
Email Insider Summit Europe
February 18 - 21, 2019, Kitzbuhel
TV + Video Insider Summit
February 24 - 27, 2019, Scottdale
Publishing Insider Summit
October 14 - 17, 2018, TX
October 1, 2018, NYC
September 27, 2018, NYC
September 26, 2018, NYC
Data & Programmatic Insider Summit
August 22 - 25, 2018, Lake Tahoe
Brand Marketers Insider Summit
August 19 - 22, 2018, Lake Tahoe
Blockchain Marketing Forum
IoT Marketing Forum
Marketing Automotive Awards
Masters of Media Selling
OMMA at Advertising Week
OMMA at Internet Week
OMMA at SXSW
OMMA Marketing Tech
OMMA Programmatic TV
Digital Out of Home Awards (October 30, 2018, NYC)
EIS Awards (December 9, 2018, Utah)
Online All Stars (January 23, 2019, Yale Club, NYC)
Agency of the Year (January 24, 2019, NYC)
Creative Media Awards (January 31, 2019, NYC)
OMMA Awards (October 1, 2018, NYC)
Appy Awards (May 15, 2018, NYC)
Marketing Automotive Awards (March 28, 2018, NYC)
Become A MediaPost Member
Subscribe to your choice of industry specific newsletters, save $100 on conferences, search member directories, comment on stories and more. Free to qualified media, marketing and advertising professionals.
All Member Directory
Manage My Account
Manage My Subscriptions
Feedback Loop (Comments)
About and Contacts
Forgot your password?
Tag results for "customer service"
Helping Subscribers Navigate 'Moments of Truth' With Email
Email Marketing Daily, George Bilbrey - Tuesday, September 25, 2018
A moment of truth is a key point in the relationship of ...
Amazon's Army Of Human Bots Use Twitter To Defend Work Ethics
Digital News Daily, Laurie Sullivan - Friday, August 24, 2018
Amazon's warehouse FC Ambassadors tweet back at criticism of working conditions at ...
Five Stars -- Or Ratings Purgatory?
Media Insider, Steven Rosenbaum - Monday, August 27, 2018
Does the automated system of review and punishment actually improve the quality ...
Half Of Marketers Lack CX Connections With Millennials
Search Insider, Laurie Sullivan - Friday, August 10, 2018
About 52% of marketers participating in a survey about serving an exceptional ...
Spirit CEO Shares Operational News
Marketing Daily, Tanya Gazdik - Thursday, May 10, 2018
Spirit recently unveiled self-tagging for checked bags. This newest advancement allows customers ...
Citizens Bank, Credit Unions Deliver Best Customer Experience
Marketing Daily, Tanya Gazdik - Monday, April 9, 2018
Citizens Bank and credits unions each earned a score of 83% and ...
Aldi Tops Supermarket Table For Customer Satisfaction
Around the Net In MAD London, Sean Hargrave - Monday, February 12, 2018
Aldi has been named at the UK's best supermarket for customer satisfaction ...
Study Shows Poor Follow-Up To Customer Emails
Email Marketing Daily, Ray Schultz - Tuesday, January 30, 2018
Companies are falling way short when it comes to customer service. Only ...
The Rise Of Those Annoying Talking Robots
Media Insider, Steven Rosenbaum - Monday, January 29, 2018
Has "higher than normal call volumes" become the new normal? The simple ...
Nuance Expands Cognitive Group For More AI In Customer Service
AI & IoT Daily, Chuck Martin - Thursday, December 14, 2017
Nuance is expanding its cognitive innovation group, which focuses on machine learning ...
Prepare For An Influx Of Customer Communication This Holiday Season
Email Marketing Daily, Jess Nelson - Wednesday, November 22, 2017
Consumers and businesses alike can expect a bombardment of phone calls and ...
The Bumpy Road Ahead For AI In Sales, Customer Service
Connected Thinking, Chuck Martin - Thursday, November 9, 2017
More companies are expected to deploy various forms of artificial intelligence next ...
Social Media Is A Customer Service Letdown
Around the Net In MAD London, Sean Hargrave - Monday, November 6, 2017
The trend for consumers to use social media as a customer service ...
Social Failing Customers? There's A (Whats)App For That
London Blog, Sean Hargrave - Monday, November 6, 2017
Research shows social media is letting down customer service because that's not ...
Google's Contractor Marketplace Expands, Rebrands To 'Local Services' In Search
Search Marketing Daily, Laurie Sullivan - Tuesday, October 31, 2017
Sponsored Ads allow businesses participating in Local Services by Google to serve ...
CMO Council: Aftermarket Still An Afterthought
Digital News Daily, Laurie Sullivan - Tuesday, October 10, 2017
Just 45% of marketers at manufacturing companies say their companies view aftermarket ...
Evergage Releases Triggered Email Campaigns
Email Marketing Daily, Jess Nelson - Thursday, September 14, 2017
Evergage is doubling down on email, releasing a new trigger-based email tool ...
CEOs Give Themselves High Marks For Improving Customer Experiences
Connected Thinking, Chuck Martin - Tuesday, September 12, 2017
Improving customer experience is one of the main drivers of digital transformation ...
888 Gets Record Fine For Not Protecting Customers
Around the Net In MAD London, Sean Hargrave - Thursday, August 31, 2017
Online gambling company 888.com has been fined a record GBP7.8m for a ...
Come Fly With Me -- But Don't Expect Customer Service
London Blog, Sean Hargrave - Thursday, August 31, 2017
Travel sites have been outed as failing half of the Brits that ...
Customer Service Means Remarkable Service
Research Brief, Jack Loechner - Tuesday, August 29, 2017
There are four customer service trends that are impacting customer relationships, and ...
Airlines Customer Satisfaction Takes A Turn For The Worse
Around the Net In MAD London, Sean Hargrave - Wednesday, July 26, 2017
The airlines industry has nosedived in a new study in to customer ...
BA's Crown Slips As Airlines Outed For Poor Service
London Blog, Sean Hargrave - Wednesday, July 26, 2017
New research shows that no industry has worsened in customer experience as ...
Do You Know Your Andres?
Media Insider, Scott Gillum - Thursday, July 20, 2017
There's a grocery store a few miles from my house. It's small ...
Help! Customers Value Service Above All Else
Email Insider, Ray Schultz - Tuesday, July 18, 2017
Consumers want service more than a 24/7 omnichannel experience, a new survey ...
Less Than Half Of Consumers Satisfied With Email-Based Customer Service
Email Marketing Daily, Jess Nelson - Thursday, July 13, 2017
Eight out of ten shoppers are willing to switch brands after a ...
Aldi Tops Customer Service League
Around the Net In MAD London, Sean Hargrave - Wednesday, July 12, 2017
The Institute of Customer Service has named Aldi as the top supermarket ...
5 Offline Local Business Factors That Surface In Online Reputation: Part I
Search Marketing Daily, Miriam Ellis - Monday, June 12, 2017
There are five elements that repeatedly surface when consumers contribute -- accurately ...
Apple, IBM Partner To Focus City Furniture On Cross-Channel Experiences
Search Marketing Daily, Laurie Sullivan - Friday, May 26, 2017
The stores have seen an average increase in the average order value ...
Gap Between British And US Customer Experience Widening
Around the Net In MAD London, Sean Hargrave - Friday, May 19, 2017
American customer experience is typically better than in the UK, but now ...
Page 1 of 15
Privacy/Terms & Conditions
©2018 MediaPost Communications. All rights reserved.
1460 Broadway, New York, NY 10036
tel. 212-204-2000, fax 917-591-3261,
All content published by MediaPost is determined by our editors 100% in the interest of our readers ... independent of advertising, sponsorships or other considerations.