Tag results for "customer service"
- Hootsuite Acquires Sparkcentral, Integrates Messaging ChannelsSparkcentral brings advanced customer conversations to the Hootsuite platform, allowing marketers ...
- CallRail Pulls In $56 Million In New FundingLead-generation and analytics firm CallRail is investing in staff and hoping f ...
- Is The Email Customer Experience A Black Hole? Yes -- For 30% Of Ecommerce BrandsA staggering 41% of global ecommerce companies do not offer email custom ...
- Email In The Time Of A Pandemic: Channel Is Most Favored By ConsumersDigital use has risen due to the COVID-19 crisis, and consumers li ...
- COVID-19 Drives Decline In Customer Preference For Email: StudyThe phone remains the top customer communication channel. And video chat ...
- SurveyGizmo Rebrands To Alchemer To Reflect How It Helps Customers TransformAlchemer helps brands like Sonos focus on their customers' experience. ...
- Email Still Used For Customer Service By Most Firms, But Patterns Are Changing: StudyThe most mature companies are adding SMS and other channels to ema ...
- 3 Biggest Impacts On Business From COVID-19The biggest impacts on businesses revealed in a study from Catchpoint mig ...
- Telecoms: Do Not Disturb -- Most Don't Answer Customer Service EmailsTelecom operators are doing a miserable job of using email for custom ...
- Wix Debuts Cross-Channel Customer Support PlatformWix Answers takes on Zendesk and Salesforce Service Cloud, the company s ...
- Email Falls Behind WhatsApp As Customer Request Channel: StudyNorth America has seen the biggest increase in customer tickets with 19 ...
- Pete Khanna Named CEO Of TeamSupportPete Khanna replaces company founder Robert C. Johnson, who serves on t ...
- Is Personalized Service More Important Than Personalized Marketing?In the past, customer service has largely been a collection of silo- ...
- Email Support On Life Support: 70% Of Firms Don't Respond To QueriesAlmost half of all brands fail to provide an email address f ...
- New Tool From Astute Crafts Responses To Inbound EmailsThe Email Virtual Assistant reads incoming messages and uses response history a ...
- Rebuilding The Shopping Experience With Custom ServiceTips for creating a brand experience that sticks. For one: Make yo ...
- Truman Reinvents Cleaning Solutions via a Hyper-Focused Customer D2CDo we really need another cleaning product? In an industry that's alrea ...
- How Long Will It Take Consumers To Again Eat In Restaurants?While the bond between people and food will never change, people's relationsh ...
- How TfL Doubled Its ROI In Turning Round Bus Users' ExperiencesIt may have been a while since any of us got ...
- Email Takes A Licking: Consumers Prefer Chat For Service QueriesEmail has plummeted in a two-year period, especially for urgent questions, Astu ...
- First Responders: Phone And Email Are The Go-To Channels For Customer SupportBut many also use texting and in-app messaging to reach out, UJ ...
- Consumers Contact Brands On Social Media For Information, Customer ServiceFindings from a consumer survey indicate brands need to be mindful ...
- Hagerty Partners With MotorTrendMotorTrend Studios will also develop a Hagerty-branded video series slated for t ...
- Porsche, Buick Rank Highest In Sales SatisfactionPorsche ranks highest in sales satisfaction among luxury brands for a seco ...
- Hunter Douglas Uses Speech Analytics Feedback To Improve Customer ExperienceManufacturer and marketer Hunter Douglas analyzed customer communications to identify when a ...
- Now Hear This: Amplifon App Exceeds Expected ResultsAmplifon needed a service to help its customers get comfortable with the ...
- Macy's Changing Its Marketing StrategyMacy's will begin testing same-day delivery in 30 markets for online orde ...
- SharkNinja Analyzes Keywords In Reviews To Improve Customer Service, Reduce CostsSharkNinja marketers worked with Clarabridge to analyze keywords and identify unmet consum ...
- Customers Are Forever In New Strategic ApproachMost firms are not yet focusing on customer success, and those th ...
- Sparkcentral Partners With Freshworks On Customer ServiceFreshworks offers Freshdesk, software that facilitates customer support conversations in email a ...
