Tag results for "customer service"
- SurveyGizmo Rebrands To Alchemer To Reflect How It Helps Customers TransformAlchemer helps brands like Sonos focus on their customers' experience. ...
- Email Still Used For Customer Service By Most Firms, But Patterns Are Changing: StudyThe most mature companies are adding SMS and other channels to email ...
- 3 Biggest Impacts On Business From COVID-19The biggest impacts on businesses revealed in a study from Catchpoint might ...
- Telecoms: Do Not Disturb -- Most Don't Answer Customer Service EmailsTelecom operators are doing a miserable job of using email for customer ...
- Wix Debuts Cross-Channel Customer Support PlatformWix Answers takes on Zendesk and Salesforce Service Cloud, the company s ...
- Email Falls Behind WhatsApp As Customer Request Channel: StudyNorth America has seen the biggest increase in customer tickets with 19%, ...
- Pete Khanna Named CEO Of TeamSupportPete Khanna replaces company founder Robert C. Johnson, who serves on the ...
- Is Personalized Service More Important Than Personalized Marketing?In the past, customer service has largely been a collection of silo-ed ...
- Email Support On Life Support: 70% Of Firms Don't Respond To QueriesAlmost half of all brands fail to provide an email address for ...
- New Tool From Astute Crafts Responses To Inbound EmailsThe Email Virtual Assistant reads incoming messages and uses response history and ...
- Rebuilding The Shopping Experience With Custom ServiceTips for creating a brand experience that sticks. For one: Make your ...
- Truman Repackages Cleaning Solutions With A Surprising Focus On Customer Service"We wanted to do something D2C, and as we studied the landscape, ...
- How Long Will It Take Consumers To Again Eat In Restaurants?While the bond between people and food will never change, people's relationship ...
- How TfL Doubled Its ROI In Turning Round Bus Users' ExperiencesIt may have been a while since any of us got on ...
- Email Takes A Licking: Consumers Prefer Chat For Service QueriesEmail has plummeted in a two-year period, especially for urgent questions, Astute ...
- First Responders: Phone And Email Are The Go-To Channels For Customer SupportBut many also use texting and in-app messaging to reach out, UJET ...
- Consumers Contact Brands On Social Media For Information, Customer ServiceFindings from a consumer survey indicate brands need to be mindful of ...
- Hagerty Partners With MotorTrendMotorTrend Studios will also develop a Hagerty-branded video series slated for the ...
- Porsche, Buick Rank Highest In Sales SatisfactionPorsche ranks highest in sales satisfaction among luxury brands for a second ...
- Hunter Douglas Uses Speech Analytics Feedback To Improve Customer ExperienceManufacturer and marketer Hunter Douglas analyzed customer communications to identify when and ...
- Now Hear This: Amplifon App Exceeds Expected ResultsAmplifon needed a service to help its customers get comfortable with their ...
- Macy's Changing Its Marketing StrategyMacy's will begin testing same-day delivery in 30 markets for online orders ...
- SharkNinja Analyzes Keywords In Reviews To Improve Customer Service, Reduce CostsSharkNinja marketers worked with Clarabridge to analyze keywords and identify unmet consumer ...
- Customers Are Forever In New Strategic ApproachMost firms are not yet focusing on customer success, and those that ...
- Sparkcentral Partners With Freshworks On Customer ServiceFreshworks offers Freshdesk, software that facilitates customer support conversations in email and ...
- The Changing Face Of My Brand LoyaltyI used to be quite brand-loyal, with British Airways, for example, a ...
- Which Industries Gain The Most From Improved CX?Airlines and wireless service providers will gain most by improving poor experiences ...
- Is Customer Service The Same As Customer Experience? I Debate MyselfWhatever the answer, providing the best customer service and experience is a ...
- Traditional Banks Continue To Experience Reputation IssuesOver four years, KeyBank made the most effort to respond to 79% ...
- Ford Launches Campaign For FordPass App"We have created the most comprehensive loyalty rewards program in the industry," ...
