Tag results for "customer service"
- Helping Subscribers Navigate 'Moments of Truth' With EmailA moment of truth is a key point in the relationship of ...
- Amazon's Army Of Human Bots Use Twitter To Defend Work EthicsAmazon's warehouse FC Ambassadors tweet back at criticism of working conditions at ...
- Five Stars -- Or Ratings Purgatory?Does the automated system of review and punishment actually improve the quality ...
- Half Of Marketers Lack CX Connections With MillennialsAbout 52% of marketers participating in a survey about serving an exceptional ...
- Spirit CEO Shares Operational NewsSpirit recently unveiled self-tagging for checked bags. This newest advancement allows customers ...
- Citizens Bank, Credit Unions Deliver Best Customer ExperienceCitizens Bank and credits unions each earned a score of 83% and ...
- Aldi Tops Supermarket Table For Customer SatisfactionAldi has been named at the UK's best supermarket for customer satisfaction ...
- Study Shows Poor Follow-Up To Customer EmailsCompanies are falling way short when it comes to customer service. Only ...
- The Rise Of Those Annoying Talking RobotsHas "higher than normal call volumes" become the new normal? The simple ...
- Nuance Expands Cognitive Group For More AI In Customer ServiceNuance is expanding its cognitive innovation group, which focuses on machine learning ...
- Prepare For An Influx Of Customer Communication This Holiday SeasonConsumers and businesses alike can expect a bombardment of phone calls and ...
- The Bumpy Road Ahead For AI In Sales, Customer ServiceMore companies are expected to deploy various forms of artificial intelligence next ...
- Social Media Is A Customer Service LetdownThe trend for consumers to use social media as a customer service ...
- Social Failing Customers? There's A (Whats)App For ThatResearch shows social media is letting down customer service because that's not ...
- Google's Contractor Marketplace Expands, Rebrands To 'Local Services' In SearchSponsored Ads allow businesses participating in Local Services by Google to serve ...
- CMO Council: Aftermarket Still An AfterthoughtJust 45% of marketers at manufacturing companies say their companies view aftermarket ...
- Evergage Releases Triggered Email CampaignsEvergage is doubling down on email, releasing a new trigger-based email tool ...
- CEOs Give Themselves High Marks For Improving Customer Experiences Improving customer experience is one of the main drivers of digital transformation ...
- 888 Gets Record Fine For Not Protecting CustomersOnline gambling company 888.com has been fined a record GBP7.8m for a ...
- Come Fly With Me -- But Don't Expect Customer ServiceTravel sites have been outed as failing half of the Brits that ...
- Customer Service Means Remarkable ServiceThere are four customer service trends that are impacting customer relationships, and ...
- Airlines Customer Satisfaction Takes A Turn For The WorseThe airlines industry has nosedived in a new study in to customer ...
- BA's Crown Slips As Airlines Outed For Poor ServiceNew research shows that no industry has worsened in customer experience as ...
- Do You Know Your Andres?There's a grocery store a few miles from my house. It's small ...
- Help! Customers Value Service Above All ElseConsumers want service more than a 24/7 omnichannel experience, a new survey ...
- Less Than Half Of Consumers Satisfied With Email-Based Customer Service Eight out of ten shoppers are willing to switch brands after a ...
- Aldi Tops Customer Service LeagueThe Institute of Customer Service has named Aldi as the top supermarket ...
- 5 Offline Local Business Factors That Surface In Online Reputation: Part IThere are five elements that repeatedly surface when consumers contribute -- accurately ...
- Apple, IBM Partner To Focus City Furniture On Cross-Channel ExperiencesThe stores have seen an average increase in the average order value ...
- Gap Between British And US Customer Experience WideningAmerican customer experience is typically better than in the UK, but now ...
