Tag results for "customer service"
- Hunter Douglas Uses Speech Analytics Feedback To Improve Customer ExperienceManufacturer and marketer Hunter Douglas analyzed customer communications to identify when and ...
- Now Hear This: Amplifon App Exceeds Expected ResultsAmplifon needed a service to help its customers get comfortable with their ...
- Macy's Changing Its Marketing StrategyMacy's will begin testing same-day delivery in 30 markets for online orders ...
- SharkNinja Analyzes Keywords In Reviews To Improve Customer Service, Reduce CostsSharkNinja marketers worked with Clarabridge to analyze keywords and identify unmet consumer ...
- Customers Are Forever In New Strategic ApproachMost firms are not yet focusing on customer success, and those that ...
- Sparkcentral Partners With Freshworks On Customer ServiceFreshworks offers Freshdesk, software that facilitates customer support conversations in email and ...
- The Changing Face Of My Brand LoyaltyI used to be quite brand-loyal, with British Airways, for example, a ...
- Which Industries Gain The Most From Improved CX?Airlines and wireless service providers will gain most by improving poor experiences ...
- Is Customer Service The Same As Customer Experience? I Debate MyselfWhatever the answer, providing the best customer service and experience is a ...
- Traditional Banks Continue To Experience Reputation IssuesOver four years, KeyBank made the most effort to respond to 79% ...
- Ford Launches Campaign For FordPass App"We have created the most comprehensive loyalty rewards program in the industry," ...
- AI Moving Into Customer ServiceWithin 18 months, the majority (53%) of customer service organizations are expected ...
- Putting The Customer First At Ancestry.comAncestry is all about people so you'd think it would have been ...
- Auto Dealerships Get Easy Access To Lyft, Via CoxFor dealerships, the integration provides potential cost savings and transportation flexibility by ...
- Ancestry: The Third GenerationAncestry sought to change the customer experience paradigm from channel and funnel ...
- Marketers Name Biggest Challenges As They Look To Increase ScaleAt Tuesday's MediaPost Brand Insider Summit in Austin, Texas, Steve Smith, editorial ...
- Big Brand, Little Brand -- Guess Which One Gets CRM Wrong?Spoiler alert -- it's the big guy. Asking for data but not ...
- Want Better Customer Relationships? Walk A Mile In Their ShoesWhat my company learned from switching to the customer side for one ...
- Phone Calls Outpace Email In Auto Buying, Study FindsThe personal touch produces stronger conversions than email messages, Marchex finds. ...
- Is Microsoft Too Big To Give A Damn?Could it be that Microsoft knows its customer-service processes and procedures are ...
- Bombas Humbug!Ecommerce was a real lifesaver this holiday season. That's true. Except in ...
- Amex: Holding A Mirror Up To Customer Action"One datapoint I find interesting is how often people go back to ...
- Inflation Refocusing Consumer PreferencesValassis expects "tremendous acceleration from marketers as they find new ways to ...
- The Long Last MileThe web is my home lifeline to the world. Which is why ...
- Digital First Media Lays Off 107 At Service Center, Shifts To Outsourcing ContractorThe company, which owns nearly 100 newspapers across local markets, notified employees ...
- How Amsterdam Airport Schiphol Creates A Passenger Journey Via EmailBefore the arrival of Ruth Hakkenberg, the email program at Schiphol Amsterdam ...
- Best Buy's Customer Experience And The Art & Science EquationIn real time, still so much of what the company can do ...
- End-to-End Personalization: The Farmer's DogThe Farmer's Dog knows a great deal about each individual dog and ...
- Helping Subscribers Navigate 'Moments of Truth' With EmailA moment of truth is a key point in the relationship of ...
- Amazon's Army Of Human Bots Use Twitter To Defend Work EthicsAmazon's warehouse FC Ambassadors tweet back at criticism of working conditions at ...
