Tag results for "customer service"
- AI Moving Into Customer ServiceWithin 18 months, the majority (53%) of customer service organizations are expected ...
- Putting The Customer First At Ancestry.comAncestry is all about people so you'd think it would have been ...
- Auto Dealerships Get Easy Access To Lyft, Via CoxFor dealerships, the integration provides potential cost savings and transportation flexibility by ...
- Ancestry: The Third GenerationAncestry sought to change the customer experience paradigm from channel and funnel ...
- Marketers Name Biggest Challenges As They Look To Increase ScaleAt Tuesday's MediaPost Brand Insider Summit in Austin, Texas, Steve Smith, editorial ...
- Big Brand, Little Brand -- Guess Which One Gets CRM Wrong?Spoiler alert -- it's the big guy. Asking for data but not ...
- Want Better Customer Relationships? Walk A Mile In Their ShoesWhat my company learned from switching to the customer side for one ...
- Phone Calls Outpace Email In Auto Buying, Study FindsThe personal touch produces stronger conversions than email messages, Marchex finds. ...
- Is Microsoft Too Big To Give A Damn?Could it be that Microsoft knows its customer-service processes and procedures are ...
- Bombas Humbug!Ecommerce was a real lifesaver this holiday season. That's true. Except in ...
- Amex: Holding A Mirror Up To Customer Action"One datapoint I find interesting is how often people go back to ...
- Inflation Refocusing Consumer PreferencesValassis expects "tremendous acceleration from marketers as they find new ways to ...
- The Long Last MileThe web is my home lifeline to the world. Which is why ...
- Digital First Media Lays Off 107 At Service Center, Shifts To Outsourcing ContractorThe company, which owns nearly 100 newspapers across local markets, notified employees ...
- How Amsterdam Airport Schiphol Creates A Passenger Journey Via EmailBefore the arrival of Ruth Hakkenberg, the email program at Schiphol Amsterdam ...
- Best Buy's Customer Experience And The Art & Science EquationIn real time, still so much of what the company can do ...
- End-to-End Personalization: The Farmer's DogThe Farmer's Dog knows a great deal about each individual dog and ...
- Helping Subscribers Navigate 'Moments of Truth' With EmailA moment of truth is a key point in the relationship of ...
- Amazon's Army Of Human Bots Use Twitter To Defend Work EthicsAmazon's warehouse FC Ambassadors tweet back at criticism of working conditions at ...
- Five Stars -- Or Ratings Purgatory?Does the automated system of review and punishment actually improve the quality ...
- Half Of Marketers Lack CX Connections With MillennialsAbout 52% of marketers participating in a survey about serving an exceptional ...
- Spirit CEO Shares Operational NewsSpirit recently unveiled self-tagging for checked bags. This newest advancement allows customers ...
- Citizens Bank, Credit Unions Deliver Best Customer ExperienceCitizens Bank and credits unions each earned a score of 83% and ...
- Aldi Tops Supermarket Table For Customer SatisfactionAldi has been named at the UK's best supermarket for customer satisfaction ...
- Study Shows Poor Follow-Up To Customer EmailsCompanies are falling way short when it comes to customer service. Only ...
- The Rise Of Those Annoying Talking RobotsHas "higher than normal call volumes" become the new normal? The simple ...
- Nuance Expands Cognitive Group For More AI In Customer ServiceNuance is expanding its cognitive innovation group, which focuses on machine learning ...
- Prepare For An Influx Of Customer Communication This Holiday SeasonConsumers and businesses alike can expect a bombardment of phone calls and ...
- The Bumpy Road Ahead For AI In Sales, Customer ServiceMore companies are expected to deploy various forms of artificial intelligence next ...
- Social Media Is A Customer Service LetdownThe trend for consumers to use social media as a customer service ...
