Tag results for "customer service"
- CDP For Service Launched By Treasure DataThe new customer data platform goes beyond marketing to cover customer interactio ...
- Shoppers Want Emails To Tell Them When Products Are Out Of Stock: StudyEmail is second only to the product page itself as the chann ...
- Study: Email Service Lags At Some Ecommerce BrandsAlmost half of the firms studied could not respond to email inquiri ...
- Consumers Say Social Is Preferred Customer Service ChannelBut a report from Sprout Social finds customer service is relatively l ...
- CDP Strategy To Drive Revenue, Study Shows Ups And DownsMerkle sees marketers struggling to maintain compliance and ensure a safe w ...
- Ford Expands At-Home Pickup, DeliveryThe FordPass app delivers the "always-on experience" the automaker want to bri ...
- Data And Privacy Forcing Changes In Acquisition StrategiesUser acquisition strategies aim to rapidly acquire and convert consumers and bui ...
- How Loyal Are Your Customers?As new tools and technologies are continually introduced, businesses have an opportuni ...
- Consumers Will Jump Ship Over Bad Customer Service, Study FindsThe State of Digital Customer Experience Report found 40% of consumers a ...
- Consumers And Brands Have Different Digital Pain Points: StudyConsumers want more personal service, while companies face resource and budget issue ...
- Email Ranks Second As A Customer Support Channel, Study FindsEmail is also a fast channel, with a third of firms respondi ...
- Consumers Say Social Is Preferred Customer Service ChannelBut a report from Sprout Social finds customer service is relatively l ...
- Emplifi Debuts Email Virtual Assistant, Tool For Handling Customer RequestsThe firm also has added support for WhatsApp and Google Business Messag ...
- American Express Kills Email For Platinum Card Concierge RequestsThe card issuer says: "We believe that this service is most effecti ...
- Inbox Chillout: Consumers Are Less Overwhelmed By Pandemic-Level Marketing VolumeMany shoppers feel better overall, and 48% plan to spend more th ...
- Study: Almost All Consumers Track Packages, And Many Find It AddictiveAlmost 90% of shoppers have experienced a late delivery. Some say th ...
- Cloudli Acquires Omnivigil, CRM-Contact Center ProviderThe Quebec-based company provides cloud-based services for SMBs and government offices. ...
- Luxury Brand Piaget Uses Instagram To Serve CustomersPiaget marketers are using the company's website and the Instagram messaging a ...
- Don't Get Tripped Up On The Difference Between Customer Service And The Customer ExperienceCustomer service and the customer experience are not the same thing. That&rsquo ...
- Advertising On HoldPlaying the same message 15 or 20 times is going to ha ...
- Young Shoppers See Email As Top Customer Service Channel: StudyConsumers ages 65+ do not cite email as one of their top-t ...
- The Dead Email File: Consumers Are Using Their Inboxes For StorageA majority of customers find email inboxes convenient, a UK study reveal ...
- Influencers Do Little To Build Consumer Trust: StudyShoppers are most impressed by good product and customer service experiences, Blueco ...
- How To Handle 'Reply-To' Emails From CustomersDo you include a “reply-to” email address in your email campaigns? Y ...
- Channel Surfing: Consumers Expect Retailers To Meet Them Where They AreThere has been a big uptick in omnichannel demand over the pa ...
- Microsoft, Salesforce Vets Launch Startup With $23M To Automate Data PrivacyFormer Microsoft and Salesforce execs believe they have developed a way f ...
- Study: Email Is An Effective Tool For Mid-Size BanksAlthough email is a highly effective tool, banking customers age 55 a ...
- Bye, Bye, Bronto: Email Marketers Have A Year To MigrateThree email consultancies team up to help firms switch from the Bron ...
- Email Overtaken By Chat For Customer Service, Study SaysAlmost half of consumers will drop a brand after two bad custom ...
- Game Playing: Customer Service Lags At Gaming FirmsOnly 54% of gaming companies have an easily accessible email address, Neto ...
