The National Eating Disorders
Association disabled its new helpline chatbot after it gave users suggestions about restricting calories, pinching their skin folds to measure fat, or other advice that could be harmful to those
with eating disorders. The decision to pull the chatbot — which had only been installed for a week — was prompted by users posting screenshots and reviews of chats they had with the
bot. NEDA had previously announced it would "replace human helpline staff with the chatbot after staffers and volunteers — many of whom expressed overwhelming
feelings of burnout and a lack of organizational support — moved to unionize," per The Cut.
advertisement
advertisement