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Chatbot Not Great At Eating Disorders Counseling

  • The Cut, Saturday, June 3, 2023 6:10 PM

The National Eating Disorders Association disabled its new helpline chatbot after it gave users suggestions about restricting calories, pinching their skin folds to measure fat, or other advice that could be harmful  to those with eating disorders. The decision to pull the chatbot — which had only been installed for a week — was prompted by users posting screenshots and reviews of chats they had with the bot. NEDA had previously announced  it would "replace human helpline staff with the chatbot after staffers and volunteers — many of whom expressed overwhelming feelings of burnout and a lack of organizational support — moved to unionize," per The Cut.



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