- Southwest Airlines Eliminates Open Seating
Marketing Daily - Top of the News, Tanya Gazdik - Sunday, July 28, 2024
The airline said research indicates that 80% of its current customers a ...
- Google, OpenAI, HubSpot Execs Infuse AI Startup With Millions In Financial Backing
MediaDailyNews, Laurie Sullivan - Wednesday, May 29, 2024
Maven AGI's main goal at present is to build AI systems capab ...
- Menards, Ace Hardware Most Trustworthy
Marketing Daily, Sarah Mahoney - Tuesday, May 21, 2024
J.D. Power's latest ranking finds DIY customers are looking for confidence th ...
- Microsoft Azure Moves Into Next Level Of Intelligence With OpenAI GPT-4o Model
MediaDailyNews, Laurie Sullivan - Monday, May 13, 2024
Microsoft today announced the integration of OpenAI's latest GPT-4o model into Azu ...
- Yelp Works To Cash In On AI
Data & Programmatic Insider, Laurie Sullivan - Monday, May 6, 2024
Yelp believes it can drive more demand for businesses through AI technolog ...
- AI Customer Service: Not Quite Ready For Prime Time
Media Insider, Gord Hotchkiss - Tuesday, April 9, 2024
My encounter with the cybernetic sadist who asked, "Do you want ...
- Uber Eats, Waymo Test Autonomous Food Delivery
Marketing Daily - Top of the News, Tanya Gazdik - Wednesday, April 3, 2024
So this begs the question, do you tip a robot? ...
- Uber, Lyft, DoorDash Drivers Stage Valentine's Day Strike
Marketing Daily - Top of the News, Tanya Gazdik - Wednesday, February 14, 2024
Thousands of drivers are on strike today in what organizers say wi ...
- Loyalty, Budgets, And Percentage Of Ad Spend For Retail: Report
Performance Marketing Insider, Laurie Sullivan - Friday, February 2, 2024
Independent agency NP Digital next week will release its 2024 Retail Reve ...
- Aftermath Of Google Ads Sales Layoffs Have Major Impact On Agencies, Brands
MediaDailyNews, Laurie Sullivan - Wednesday, January 17, 2024
Google seems to be less invested in client performance and instead focus ...
- USPS Launches Holiday Effort With Easter Eggs
Marketing Daily, Tanya Gazdik - Wednesday, November 1, 2023
The effort highlights the USPS's radically improved delivery network as part ...
- Who Do I Complain To? Brands May Not Be Ready For Holiday Customer Experience
Email Insider, Ray Schultz - Friday, October 20, 2023
Almost all business leaders say customers expect better service than they n ...
- Instacart Offers Service For Former Hospital Patients
Around the Net In Brand Marketing, Tanya Gazdik - Monday, October 9, 2023
Instacart Health Fresh Funds grocery stipends is launching as a benefit f ...
- Porsche, Toyota, Ford Score Highest In Brand Loyalty
Marketing Daily, Tanya Gazdik - Sunday, October 8, 2023
Customer loyalty is a team effort, says Joe Lawrence, executive vice preside ...
- Live Streamers, At $69 Per Month, Far Less Likely To Churn Than Traditional Pay TV
MediaDailyNews, Karlene Lukovitz - Tuesday, October 3, 2023
YouTube TV is #1 in satisfaction among live streaming services, followed ...
- Instacart Shifts Focus Away From Grocery Delivery
Around the Net In Brand Marketing, Tanya Gazdik - Thursday, September 14, 2023
Instacart was a godsend during the pandemic, offering shut-in consumers a w ...
- Consumers Remain Wary About Data Use, Study Finds
Email Marketing Daily, Ray Schultz - Friday, August 18, 2023
Consumers also complain that too few messages are highly personalized, CCW Digit ...
- Loop Adds Feature For Returns And Exchange Tracking
Email Marketing Daily, Ray Schultz - Tuesday, August 1, 2023
The new offering allows firms to deliver notifications in one platform, t ...
- Qualtrics Unveils AI Tool, Says It Will Invest $500M In AI
Email Marketing Daily, Ray Schultz - Wednesday, July 19, 2023
The new solution, XM/os2, leverages the firm's database of human emotion ...
- Yelp Adds Tinuiti, Assembly, Performics To Roster For Its Agency Development Program
Performance Marketing Insider, Laurie Sullivan - Wednesday, June 14, 2023
Yelp has added three partners -- Tinuiti, Assembly, and Performics -- ...
- Amazon Prime Video Leads In ACSI Customer Satisfaction Survey
Digital News Daily, Karlene Lukovitz - Thursday, June 8, 2023
Prime Video surpasses Disney+, which lost ground after ranking #1 last y ...
- Waiting On Email: Channel Is Last In Providing Customer Satisfaction
Email Insider, Ray Schultz - Tuesday, June 6, 2023
Email falls far behind live chat or phone conversation with an agen ...
- Chatbot Not Great At Eating Disorders Counseling
Around the Net In Brand Marketing, Tanya Gazdik - Saturday, June 3, 2023
The National Eating Disorders Association disabled its new helpline chatbot after ...
- Automation Shellout: Marketing Is Key Part Of Customer Experience Spend
Email Insider, Ray Schultz - Friday, June 2, 2023
Most companies have difficulty automating the customer experience, Jitterbit reports. ...
- Hootsuite Launches 'Enhanced Inbox' Feature To Help Marketers Streamline Customer Service
Digital News Daily, Colin Kirkland - Wednesday, May 24, 2023
The upgraded Inbox product provides a bird's-eye view of public and priva ...
- The B2B-B2C Companion: Consumer Experiences Sway Business Purchases
Email Insider, Ray Schultz - Monday, May 8, 2023
Almost all buyers say positive interactions will persuade them to return, Orac ...
- The Lead Goes Cold: Firms Are Failing To Respond To Inquiries
Email Insider, Ray Schultz - Thursday, May 4, 2023
Most companies are taking too long. And many are not making fu ...
- American Express's Resy Focuses On Customer Experience In First Global Campaign
Search & Performance Marketing Daily, Laurie Sullivan - Monday, May 1, 2023
The global campaign intends to help diners find and book tables ...
- Attentive Adds AI To Its Conversational Platform
Email Marketing Daily, Ray Schultz - Monday, April 24, 2023
The enhanced Concierge platform delivers hyper-relevant contextual responses, AI-based SAAS platform Attenti ...
- Yelp Data Shows Success Comes More Easily When Brands Build Community
Search & Performance Marketing Daily, Laurie Sullivan - Thursday, April 13, 2023
Yelp debuted its first Most Loved Brands list Thursday based on t ...