Tag results for "customer service"
- CX Mix And Mingle: Consumers Prefer Phone And EmailAnd email is the dominant choice for follow-up notifications and promotions, Vona ...
- Private Equity Firms Invest In Death BusinessPrivate equity firms are investing in all aspect of health care, includi ...
- 22% Of Consumers Would Rather Spend A Night In Jail Than Contact Customer Service, Study FindsOne bad experience is enough to turn 62% away from a bran ...
- Salesforce Says New Features Help B2B Marketers Drive Personalized ExperiencesSalesforce has unveiled its Customer 360 platform, which it says can he ...
- Kyncl Steps Down At YouTube, Succeeded By Google's CoeCoe, who began her career as an account executive at Leo Burnet ...
- Walmart, DoorDash Partnership Draws To CloseDoorDash is calling it quits with Walmart, giving the major retailer ...
- Consumers Lack Brand Loyalty And Are Quick To Churn: StudySome consumers will leave brands due to anger and frustration, but mo ...
- Opt-Outs From Marketing Messages Hinder Customer Engagement EffortsMany customer engagement leaders at banks said re-engaging customers has become mo ...
- Past-Due Consumers Would Welcome Personalized Email Collection Messages, Study FindsOnly 27% of consumers have ever been contacted via email or S ...
- Building the Post-COVID Social Listening PostTo better serve patient and customer needs, GSK needed to move beyo ...
- General Motors Defends 'Ambassador' ProgramGM will send a written communication to the ambassadors to emphasize th ...
- GM's OnStar Intro's New Logo, Brand IdentityOwners of any vehicle can now download OnStar Guardian and sign ...
- How To Define The Customer ExperienceBrands talk about providing a meaningful customer experience, but often have troub ...
- A Third Of Consumers Say Customer Experience Has Improved, A Third Say It's WorsePersonalized service is lacking, many shoppers say, and 60% would jump aft ...
- 3 Marketing Innovations Introduced In The 2020s Amidst A PandemicThe pace of innovation has slowed down due to the pandemic, b ...
- CMOs Worry Most About Privacy Issues, Complex Media LandscapeAmid the changes in media and technology, marketing executives are looking ...
- Omnichannel Wow - Optimizing for Delight Across Live and Online ExperiencesThe soft-serve shop 16 Handles has always been about the on-premise experien ...
- Data-Driven Human Engagement: Fazoli's 360 Data StrategyThrough a combination of app and loyalty program usage along with loc ...
- Targeting Value In Inflationary TimesAs inflation drove up costs and pricing, the Checkers brands felt ...
- Simpli.fi Adds Google Ads, YouTube Advertising, Consolidating Media Buys Under One CompanyThe addition of Google Ads and YouTube advertising is expected to chan ...
- Oracle Integrates CDP, Service Platform To Help Agents Target CustomersThe upgrade includes personalized agent routing based on customer history and loyal ...
- Just Eat Takeaway Considers Grubhub SaleWith the food delivery business declining from its high during the heig ...
- Publix Offers Rapid Delivery In MiamiPublix Super Markets has begun offering rapid grocery delivery in the Mia ...
- Consumers Dislike No-Reply Transactional Emails, Study FindsA study by ActiveCampaign finds 49% of consumers surveyed have responded ...
- DoorDash Offers DashPash For StudentsThe DoorPass for Students from DoorDash is a lower-cost membership plan availab ...
- Chick-fil-A Borrows Tactic From Ritz-CarltonIt may seem like the two brands have little in common, b ...
- BJ's Launches Same-Day DeliveryAfter testing the program for six months, BJ’s Wholesale Club is rolli ...
- Genesis Opens First Standalone DealershipSix more Genesis locations are currently under construction, with an additional ...
- Why Are Brands 'Ghosting' Consumers With Mobile Media?More than half of consumers say they have been frustrated when th ...
- Former Progressive CMO Launches Marketing CompanyJeff Charney's new company will focus on idea-first marketing instead of t ...
