- Chick-fil-A Borrows Tactic From Ritz-Carlton
Around the Net In Brand Marketing, Tanya Gazdik - Sunday, April 10, 2022
It may seem like the two brands have little in common, b ...
- BJ's Launches Same-Day Delivery
Around the Net In Brand Marketing, Tanya Gazdik - Thursday, March 31, 2022
After testing the program for six months, BJ’s Wholesale Club is rolli ...
- Genesis Opens First Standalone Dealership
Marketing Daily, Tanya Gazdik - Wednesday, March 30, 2022
Six more Genesis locations are currently under construction, with an additional ...
- Why Are Brands 'Ghosting' Consumers With Mobile Media?
Mobile Insider, Joe Mandese - Thursday, March 31, 2022
More than half of consumers say they have been frustrated when th ...
- Former Progressive CMO Launches Marketing Company
Marketing Daily, Tanya Gazdik - Wednesday, March 30, 2022
Jeff Charney's new company will focus on idea-first marketing instead of t ...
- Hiver Adds Live Chat Option For Use in Gmail
Email Marketing Daily, Ray Schultz - Friday, March 25, 2022
Users can work within Gmail and avoid the need to switch too ...
- Kia Partners With Currently For Concierge EV Charging
Marketing Daily, Tanya Gazdik - Wednesday, March 16, 2022
The service is being piloted in Los Angeles, San Francisco and S ...
- Revenue Lost By Poor Digital Experience Can Now Be Measured
Performance Marketing Insider, Laurie Sullivan - Thursday, March 17, 2022
Developers at Qualtrics XM believe they have developed a process to t ...
- I'm Outta Here: Customers Are Quick To Jump After Bad Service Experience
Email Insider, Ray Schultz - Thursday, March 10, 2022
Inaccurate information causes many problems for service teams. And almost half ...
- The Grand Illusion: Brands Think They're Doing Well On CX, Consumers Disagree
Email Insider, Ray Schultz - Wednesday, February 16, 2022
Sixty-two percent of businesses think they're doing well on respecting consumer priva ...
- Shoppers Quick To Dump A Brand, But Also Willing To Pay More For Better Service
Email Marketing Daily, Ray Schultz - Wednesday, February 9, 2022
A rapid response to queries is essential -- preferably by social ...
- Brand Trust Takes Over As Lead Factor In The Customer Experience
Email Marketing Daily, Ray Schultz - Wednesday, February 2, 2022
More U.S. shoppers relate to the brand than the purchase, customer servi ...
- Instacart Partners With Chase, Mastercard For Credit Card
Around the Net In Brand Marketing, Tanya Gazdik - Thursday, January 20, 2022
Grocery delivery company Instacart will be the first of its kind wi ...
- Few Consumers Think Brands Know Them Well, Merkle Study Finds
Email Marketing Daily, Ray Schultz - Tuesday, January 18, 2022
Only a third of consumers feel personalized email recommendations are important, a ...
- Over Half Of Consumers Say Customer Service Is An Afterthought At Brands, Study Says
Email Marketing Daily, Ray Schultz - Tuesday, January 18, 2022
Ninety percent of shoppers will buy from brands that personalize service, Zende ...
- Personalized Email Offers Aren't A Big Priority For Consumers
Research Intelligencer, - Monday, January 17, 2022
Consumers "don't seem to trust brands" to make product discovery easier, Merk ...
- Rivian Snags Nissan Exec For Product Feedback Manager
Marketing Daily, Tanya Gazdik - Wednesday, January 12, 2022
Williams' duties include reviewing, prioritizing and implementing customer product feedback to ensu ...
- Working Through The Pain: How Top Brands Say Marketing Will Change In 2022
Email Insider, Ray Schultz - Thursday, January 6, 2022
Amazon, PepsiCo and other brands weigh in on customer-centricity and other issu ...
- Instacart President Announces Departure
Around the Net In Brand Marketing, Tanya Gazdik - Monday, December 13, 2021
Former Facebook executive Carolyn Everyone is resigning after just three months ...
- Yext 'Season Of Search' Holiday Jingle Spotlights Customer Service, AI Search Experience
Search & Performance Marketing Daily, Laurie Sullivan - Friday, December 10, 2021
The video showcases the "awful" experience that outdated keyword search creates f ...
- Toyota Launches Insurance Product
Marketing Daily, Tanya Gazdik - Thursday, December 9, 2021
The product uses Toggle as the underwriter, part of Farmers Insurance, o ...
- DoorDash Promises 15-Minute Grocery Delivery In NYC
Around the Net In Brand Marketing, Tanya Gazdik - Monday, December 6, 2021
DoorDash is introducing “ultra-fast” grocery deliveries in 15 minutes or less beginni ...
- Survey: Customer-Service Teams Want More Mental-Health Resources
Performance Marketing Insider, Nina Lentini - Wednesday, November 24, 2021
Respondents need sufficient time in their day to take breaks, so th ...
- Fast Food Chains Beef Up Drive-Thru Lanes
Around the Net In Brand Marketing, Tanya Gazdik - Monday, November 22, 2021
Drive-thru and takeout business helped save the day at restaurants nationwide. No ...
- Beauty Product Shoppers Welcome Virtual Help: Study
Email Marketing Daily, Ray Schultz - Tuesday, November 23, 2021
Most beauty product shoppers welcome virtual assistance, but do not want emai ...
- Porsche, GMC Rank Highest In Sales Satisfaction
Marketing Daily, Tanya Gazdik - Wednesday, November 10, 2021
Brands showing the greatest improvement in satisfaction scores year over year a ...
- Dollar Tree Offers Instacart Delivery
Around the Net In Brand Marketing, Tanya Gazdik - Monday, November 1, 2021
Customers will soon be able to order Instacart delivery from nearly 13,0 ...
- B2C Brands Are Investing In Social Commerce -- And Succeeding, Study Finds
Email Marketing Daily, Ray Schultz - Tuesday, November 2, 2021
Most firms are active in two or more social shops, although th ...
- Kohl's Aims To Lessen Pain Of Returns
Around the Net In Brand Marketing, Tanya Gazdik - Thursday, October 28, 2021
Kohl’s is giving shoppers the ultimate gift ahead of the holiday shoppi ...
- Zendesk To Acquire SurveyMonkey Parent Momentive In Effort To Build Customer Understanding
Email Marketing Daily, Ray Schultz - Friday, October 29, 2021
The all-stock transaction, valued at around $4 billion, will help Zendesk h ...