- Porsche, GMC Rank Highest In Sales Satisfaction
Marketing Daily, Tanya Gazdik - Wednesday, November 10, 2021
Brands showing the greatest improvement in satisfaction scores year over year a ...
- Dollar Tree Offers Instacart Delivery
Around the Net In Brand Marketing, Tanya Gazdik - Monday, November 1, 2021
Customers will soon be able to order Instacart delivery from nearly 13,0 ...
- B2C Brands Are Investing In Social Commerce -- And Succeeding, Study Finds
Email Marketing Daily, Ray Schultz - Tuesday, November 2, 2021
Most firms are active in two or more social shops, although th ...
- Kohl's Aims To Lessen Pain Of Returns
Around the Net In Brand Marketing, Tanya Gazdik - Thursday, October 28, 2021
Kohl’s is giving shoppers the ultimate gift ahead of the holiday shoppi ...
- Zendesk To Acquire SurveyMonkey Parent Momentive In Effort To Build Customer Understanding
Email Marketing Daily, Ray Schultz - Friday, October 29, 2021
The all-stock transaction, valued at around $4 billion, will help Zendesk h ...
- CDP For Service Launched By Treasure Data
Email Marketing Daily, Ray Schultz - Wednesday, October 13, 2021
The new customer data platform goes beyond marketing to cover customer interactio ...
- Shoppers Want Emails To Tell Them When Products Are Out Of Stock: Study
Email Marketing Daily, Ray Schultz - Monday, October 11, 2021
Email is second only to the product page itself as the chann ...
- Study: Email Service Lags At Some Ecommerce Brands
Email Marketing Daily, Ray Schultz - Friday, October 1, 2021
Almost half of the firms studied could not respond to email inquiri ...
- Consumers Say Social Is Preferred Customer Service Channel
Social Media Insider, Steve McClellan - Wednesday, September 29, 2021
But a report from Sprout Social finds customer service is relatively l ...
- CDP Strategy To Drive Revenue, Study Shows Ups And Downs
Search & Performance Marketing Daily, Laurie Sullivan - Friday, September 17, 2021
Merkle sees marketers struggling to maintain compliance and ensure a safe w ...
- Ford Expands At-Home Pickup, Delivery
Marketing Daily, Tanya Gazdik - Thursday, September 9, 2021
The FordPass app delivers the "always-on experience" the automaker want to bri ...
- Data And Privacy Forcing Changes In Acquisition Strategies
Data & Programmatic Insider, Laurie Sullivan - Tuesday, September 7, 2021
User acquisition strategies aim to rapidly acquire and convert consumers and bui ...
- How Loyal Are Your Customers?
Performance Marketing Insider, Laurie Sullivan - Thursday, September 2, 2021
As new tools and technologies are continually introduced, businesses have an opportuni ...
- Consumers Will Jump Ship Over Bad Customer Service, Study Finds
Email Marketing Daily, Ray Schultz - Thursday, August 19, 2021
The State of Digital Customer Experience Report found 40% of consumers a ...
- Consumers And Brands Have Different Digital Pain Points: Study
Email Marketing Daily, Ray Schultz - Wednesday, August 18, 2021
Consumers want more personal service, while companies face resource and budget issue ...
- Email Ranks Second As A Customer Support Channel, Study Finds
Email Marketing Daily, Ray Schultz - Wednesday, August 4, 2021
Email is also a fast channel, with a third of firms respondi ...
- Consumers Say Social Is Preferred Customer Service Channel
Social Media Insider, Steve McClellan - Wednesday, July 28, 2021
But a report from Sprout Social finds customer service is relatively l ...
- Emplifi Debuts Email Virtual Assistant, Tool For Handling Customer Requests
Email Marketing Daily, Ray Schultz - Tuesday, July 27, 2021
The firm also has added support for WhatsApp and Google Business Messag ...
- American Express Kills Email For Platinum Card Concierge Requests
Email Marketing Daily, Ray Schultz - Monday, July 26, 2021
The card issuer says: "We believe that this service is most effecti ...
- Inbox Chillout: Consumers Are Less Overwhelmed By Pandemic-Level Marketing Volume
Email Insider, Ray Schultz - Monday, July 12, 2021
Many shoppers feel better overall, and 48% plan to spend more th ...
- Study: Almost All Consumers Track Packages, And Many Find It Addictive
Email Marketing Daily, Ray Schultz - Monday, July 12, 2021
Almost 90% of shoppers have experienced a late delivery. Some say th ...
- Cloudli Acquires Omnivigil, CRM-Contact Center Provider
Email Marketing Daily, Ray Schultz - Friday, June 25, 2021
The Quebec-based company provides cloud-based services for SMBs and government offices. ...
- Luxury Brand Piaget Uses Instagram To Serve Customers
Search & Performance Marketing Daily, Laurie Sullivan - Tuesday, June 8, 2021
Piaget marketers are using the company's website and the Instagram messaging a ...
- Don't Get Tripped Up On The Difference Between Customer Service And The Customer Experience
Around the Net in Email, Ray Schultz - Tuesday, May 18, 2021
Customer service and the customer experience are not the same thing. That&rsquo ...
- Advertising On Hold
Media Insider, Steven Rosenbaum - Monday, May 10, 2021
Playing the same message 15 or 20 times is going to ha ...
- Young Shoppers See Email As Top Customer Service Channel: Study
Email Marketing Daily, Ray Schultz - Monday, May 3, 2021
Consumers ages 65+ do not cite email as one of their top-t ...
- The Dead Email File: Consumers Are Using Their Inboxes For Storage
Email Insider, Ray Schultz - Wednesday, April 28, 2021
A majority of customers find email inboxes convenient, a UK study reveal ...
- Influencers Do Little To Build Consumer Trust: Study
Email Marketing Daily, Ray Schultz - Tuesday, April 27, 2021
Shoppers are most impressed by good product and customer service experiences, Blueco ...
- How To Handle 'Reply-To' Emails From Customers
Around the Net in Email, Ray Schultz - Monday, April 19, 2021
Do you include a “reply-to” email address in your email campaigns? Y ...
- Channel Surfing: Consumers Expect Retailers To Meet Them Where They Are
Email Insider, Ray Schultz - Tuesday, March 30, 2021
There has been a big uptick in omnichannel demand over the pa ...