- Sizmek Hires First Data Officer, Initiates Ops Overhaul
Real-Time Daily, Philip Rosenstein - Monday, May 15, 2017
Sizmek, the people-based creative optimization and data activation platform, announced the appointme ...
- The Need For A Holistic And Custom-built CRM In Health Care
Marketing: Health, Michael Sengbusch - Wednesday, May 3, 2017
From retail to banking to hospitality, progressive industries are embracing advanced custom ...
- UK Dominates Top Spots In Dotmailer's League Table
Around The Net In EU Email Marketing, Sean Hargrave - Friday, April 28, 2017
Dotmailer has released its "Hitting the Mark" report on who's getting ema ...
- Oracle Boosts Marketing Cloud Services With Added AI, Chat Features
Email Marketing Daily, Jess Nelson - Thursday, April 27, 2017
Oracle unveiled new chat features and adaptive intelligence to its Customer Experien ...
- TalkTalk And BT Broadband Offer The Worst Service
Around the Net In MAD London, Sean Hargrave - Thursday, April 20, 2017
TalkTalk and BT have been outed by a Which? survey as providi ...
- United's CEO Criticised For Poor Leadership
Around the Net In MAD London, Sean Hargrave - Thursday, April 13, 2017
"Marketing Week" columnist Mark Ritson takes United's CEO to task over wh ...
- "Tone Deaf" Email Sparks Outrage Against United's CEO
Around The Net In EU Email Marketing, Sean Hargrave - Wednesday, April 12, 2017
The Daily Mail has blasted United Airline's CEO, Oscar Munoz, for ...
- 87% Of Insurers Expect IoT To Improve Customer Relationships
AI & IoT Daily, Chase Martin - Wednesday, April 5, 2017
Insurance companies seem to have their eye on smart homes as ...
- Turning Customers Into Members
AI & IoT Daily, James Gagliardi - Monday, March 13, 2017
The Internet of Things is ushering in a new form of ecommerc ...
- 78% Say Internet Of Things Improved Customer Experience
Connected Thinking, Chuck Martin - Monday, March 6, 2017
The Internet of Things is impacting every business in one way ...
- Trillium Software Launches Trillium Precise To Enhance Customer Data
Real-Time Daily, Philip Rosenstein - Wednesday, March 1, 2017
Trillium Software, a data solutions provider, announced on Wednesday the release ...
- Avoiding The Customer Kiss Off
The Email Edge, Ray Schultz - Friday, February 24, 2017
A consumer who is unsatisfied with a company will ignore their pri ...
- ROR: Return on Relationship
Research Brief, Jack Loechner - Friday, February 17, 2017
"... a Return on Relationship is the value that is accrued ...
- Pernod Ricard Seeks Direct Relationships With Customers And Their Data
Around the Net In MAD London, Sean Hargrave - Thursday, February 16, 2017
Pernod Ricard is putting a heavier focus on collecting data directly fr ...
- Poor Service Costs British Companies GBP37bn
Around the Net In MAD London, Sean Hargrave - Wednesday, February 15, 2017
More than a quarter of consumers chose to spend less with ...
- EasyJet Restructures Marketing Team To Focus On The Customer
Around the Net In MAD London, Sean Hargrave - Wednesday, January 18, 2017
Budget airline easyJet has moved two of its marketing heads into n ...
- Maropost To Launch Sales Cloud
Email Marketing Daily, Jess Nelson - Tuesday, January 17, 2017
The upcoming Maropost Sales Cloud will add a host of automated digit ...
- Why Amazon Should Get Customer Service Basics Right Before Reaching For The Skies
London Blog, Sean Hargrave - Tuesday, January 3, 2017
Why I'm ditching Amazon and you should too. ...
- Customer-First Marketing Likely To Increase Email Subscribers
Email Marketing Daily, Jess Nelson - Wednesday, December 14, 2016
Customer satisfaction nearly triples when a brand's marketing places the consumer's nee ...
- Loyalty Should Be Simple -- It Should Be Mobile
London Blog, Sean Hargrave - Wednesday, December 7, 2016
Brits own the loyalty cards but don't know what they mean ...
- How Ocado Is Using AI To Deal With Email Overload
Around The Net In EU Email Marketing, Sean Hargrave - Wednesday, November 23, 2016
Every day, Ocado’s customer contact centre in Hatfield, Hertfordshire receives some 2,0 ...
- Customer-Centricity: Avoid Speeds And Feeds, Speak To Needs
Online Spin, Cory Treffiletti - Wednesday, November 9, 2016
Every company pays lip service to being customer-centric, but in most cas ...
- Customer Data Platform Institute Launches To Unify Siloed Data
Email Marketing Daily, Jess Nelson - Tuesday, November 1, 2016
A new trade organization launched on Monday to help marketers tackle t ...
- Why IKEA Remains The Leader In Retail Brand Experience
MAD London, Ross Timms - Friday, October 14, 2016
Retailers need to excite customers to get customers in-store, and nobody ...
- Poor CX Remains Huge Hurdle (And Opportunity) For Businesses
MoBlog, Gavin O'Malley - Tuesday, October 11, 2016
From mobile platforms to in-person interactions, customer experience (CX) remains an enormo ...
- Tesco Claims Customer Trust Is Back At A Four-Year High
Around the Net In MAD London, Sean Hargrave - Thursday, October 6, 2016
Tesco has cemented its turnaround from the bleak position of two yea ...
- A Quarter Of Brits Think Robots Would Give Better Customer Service
Around the Net In MAD London, Sean Hargrave - Friday, September 30, 2016
Robots are already toiling away in factories across the world - b ...
- Nespresso Must Learn Digital Experience Requires A Helping Brand Beyond Swooning At George Clooney
London Blog, Sean Hargrave - Monday, September 26, 2016
Being your own customer is vital if you want to help digit ...
- Marketers Who Embrace Experience Engender Loyalty
Around the Net In MAD London, Sean Hargrave - Thursday, September 8, 2016
Many marketers are undermining their brands' ability to attract customers and gr ...
- Zeta Interactive Acquires Acxiom Impact, Strengthens Cloud, CRM, Email Marketing
Email Marketing Daily, Laurie Sullivan - Thursday, August 4, 2016
Zeta Interactive, the data-driven marketing company founded by John Sculley and Dav ...