Tag results for "customer relations"
- SurveyGizmo Rebrands To Alchemer To Reflect How It Helps Customers TransformAlchemer helps brands like Sonos focus on their customers' experience. ...
- Truman Reinvents Cleaning Solutions via a Hyper-Focused Customer D2CDo we really need another cleaning product? In an industry that's alrea ...
- How TfL Doubled Its ROI In Turning Round Bus Users' ExperiencesIt may have been a while since any of us got ...
- One Third of Smart Device Owners Struggle To Use Them: ReportWhile that's not great news, manufacturers have an opportunity to launch n ...
- Porsche, Buick Rank Highest In Sales SatisfactionPorsche ranks highest in sales satisfaction among luxury brands for a seco ...
- Now Hear This: Amplifon App Exceeds Expected ResultsAmplifon needed a service to help its customers get comfortable with the ...
- SharkNinja Analyzes Keywords In Reviews To Improve Customer Service, Reduce CostsSharkNinja marketers worked with Clarabridge to analyze keywords and identify unmet consum ...
- United Airlines Loyalty Miles Will No Longer ExpireUnited also now offers discounted membership to Clear, pre-screening service that allo ...
- Which Industries Gain The Most From Improved CX?Airlines and wireless service providers will gain most by improving poor experienc ...
- Experience, Rather Than Price, Drives Customer LoyaltyThe important of building relationships, followed by positive site experiences, is k ...
- Traditional Banks Continue To Experience Reputation IssuesOver four years, KeyBank made the most effort to respond to 7 ...
- Auntie Anne's Looks To Pretzel Delivery For GrowthWho'd-a thunk anyone would pay $8 to get a pretzel delivered? Josh ...
- Cross-Channel Digital Attribution Is The Way Of The FutureWith multi-touch attribution, said Crispin Sheridan, VP digital and social optimization, SA ...
- How Mazda Harnessed The Power Of Human Insights And Data To Become Customer-ObsessedThe 2% market share player had to reflect internally on how ...
- Do We Really Want Brands To Be Our Friends?It has been a week of brand image and purpose -- a ...
- AI Moving Into Customer ServiceWithin 18 months, the majority (53%) of customer service organizations are expect ...
- Survey Fatigue: Are You Reaching Your Customers Effectively?Consumers are tired of the seemingly endless blizzard of surveys they recei ...
- Big Brand, Little Brand -- Guess Which One Gets CRM Wrong?Spoiler alert -- it's the big guy. Asking for data but n ...
- Aiming To Reward Your Best Customers? Amazon Wants To Get InvolvedMoments is a B2B marketing service that makes it easy to rewa ...
- Want Better Customer Relationships? Walk A Mile In Their ShoesWhat my company learned from switching to the customer side for o ...
- How Amsterdam Airport Schiphol Creates A Passenger Journey Via EmailBefore the arrival of Ruth Hakkenberg, the email program at Schiphol Amsterd ...
- End-to-End Personalization: The Farmer's DogThe Farmer's Dog knows a great deal about each individual dog a ...
- Helping Subscribers Navigate 'Moments of Truth' With EmailA moment of truth is a key point in the relationship ...
- Five Stars -- Or Ratings Purgatory?Does the automated system of review and punishment actually improve the quali ...
- Half Of Marketers Lack CX Connections With MillennialsAbout 52% of marketers participating in a survey about serving an exception ...
- Spirit CEO Shares Operational NewsSpirit recently unveiled self-tagging for checked bags. This newest advancement allows custome ...
- Study Shows Poor Follow-Up To Customer EmailsCompanies are falling way short when it comes to customer service. On ...
- The Rise Of Those Annoying Talking RobotsHas "higher than normal call volumes" become the new normal? The simp ...
- A New Challenge For Ad Targeting: GDPR ComplianceIs personal consumer data still a viable option to use for ...
- What Do Customers Want? Ask ThemWhen outdoor gear retailer Cabela's asks their customers what they want, t ...
