Tag results for "customer relations"
- General Motors Defends 'Ambassador' ProgramGM will send a written communication to the ambassadors to emphasize th ...
- Uber Faces Likability ProblemUber is suffering a popularity problem, according to a consumer-sentiment study ...
- Klaviyo Appoints Kim Peretti To Senior VP RolePeretti will serve in a senior customer success and support role, t ...
- CMOs Worry Most About Privacy Issues, Complex Media LandscapeAmid the changes in media and technology, marketing executives are looking ...
- Prioritizing SegmentationWhen omicron began surging in December, Ro became an unlikely destination f ...
- Lab Tested: Insomnia's Cookie-vation ExperienceAs Insomnia Cookies sought to rebrand its late-night snacking model around n ...
- Chick-fil-A Borrows Tactic From Ritz-CarltonIt may seem like the two brands have little in common, b ...
- Genesis Opens First Standalone DealershipSix more Genesis locations are currently under construction, with an additional ...
- Why Are Brands 'Ghosting' Consumers With Mobile Media?More than half of consumers say they have been frustrated when th ...
- Kia Partners With Currently For Concierge EV ChargingThe service is being piloted in Los Angeles, San Francisco and S ...
- Carter's, American Family Insurance Deemed Most Positively Talked About BrandsAccording to Engagement Labs, 19% of all consumer purchases are driven ...
- Dolce & Gabbana Seemingly Immune To Cancel CultureDespite “questionable decisions” by its leaders, Dolce & Gabbana seems to ha ...
- Ram Offers Insider Program Focused On EVsThe effort includes a 60-second "manifesto" video created by TRG and t ...
- Brand Trust Takes Over As Lead Factor In The Customer ExperienceMore U.S. shoppers relate to the brand than the purchase, customer servi ...
- Discover, Avis, Google, Netflix Generate Decades of LoyaltyConsumers put far more stock in emotional values beyond basic product functio ...
- Weber Grill Apologizes For Meatloaf RecipeThe blunder is receiving considerable media attention, including stories from as f ...
- Starbucks Accused Of Hypocrisy After Announcing MLK Day ActivationsStarbucks posted on social media an in an email to customers claimi ...
- Rivian Snags Nissan Exec For Product Feedback ManagerWilliams' duties include reviewing, prioritizing and implementing customer product feedback to ensu ...
- Porsche, GMC Rank Highest In Sales SatisfactionBrands showing the greatest improvement in satisfaction scores year over year a ...
- FuboTV, Dentsu In Sports-Focused Marketing DealFuboTV will integrate its first-party addressable data into the M1 platform, whe ...
- Kohl's Aims To Lessen Pain Of ReturnsKohl’s is giving shoppers the ultimate gift ahead of the holiday shoppi ...
- Southwest Flight Cancellations ContinueSouthwest Airlines canceled more than 2,000 flights Friday through Sunday, and t ...
- CDP Strategy To Drive Revenue, Study Shows Ups And DownsMerkle sees marketers struggling to maintain compliance and ensure a safe w ...
- Ford Expands At-Home Pickup, DeliveryThe FordPass app delivers the "always-on experience" the automaker want to bri ...
- Tech Ramp-Up: Most Brands Swapped Their Systems In The Last YearEmail distribution solutions were widely replaced, second only to marketing automation platform ...
- Data And Privacy Forcing Changes In Acquisition StrategiesUser acquisition strategies aim to rapidly acquire and convert consumers and bui ...
- How Loyal Are Your Customers?As new tools and technologies are continually introduced, businesses have an opportuni ...
- Honda, Lexus Lead Customer SatisfactionSatisfaction with the auto industry as a whole was unchanged, according ...
- Advertising On HoldPlaying the same message 15 or 20 times is going to ha ...
- The Customer Journey To Too Many DiscountsI'm not convinced that interacting with consumers at every touchpoint is real ...
