- Chatbots Often Leave Customers Wanting Better Service
Research Intelligencer, Robert Williams - Thursday, February 2, 2023
Chatbots aren't sophisticated enough to handle customer questions, two-thirds of consumers ...
- Key Exec Driving Apple Web Search Leaves To Rejoin Google
Search & Performance Marketing Daily, Laurie Sullivan - Friday, November 11, 2022
Four years after Laserlike was acquired by Apple to boost its w ...
- Consumer Adoption Of Voice-Powered Media Is Forecast To Grow
Research Intelligencer, - Tuesday, January 18, 2022
Amazon has the biggest share of the smart-speaker market, but Apple custome ...
- Apple Must Face Privacy Claims Over Siri
Digital News Daily, Wendy Davis - Thursday, September 2, 2021
Apple users can proceed with a lawsuit alleging that the Siri voi ...
- Apple Tried To Hire Google Search Chief Ben Gomes
Around the Net in Search Marketing, Laurie Sullivan - Friday, August 20, 2021
Apple succeeded in hiring Google executive John Giannandrea, who served as Google’s search a ...
- Foursquare Develops Whispering Apple AirPod App With Far-Reaching Impacts For Ad Industry
Search & Performance Marketing Daily, Laurie Sullivan - Wednesday, October 21, 2020
The virtual assistant, which whispers local recommendations and other snippets into t ...
- How Humanizing Virtual Assistants Earns Consumer Trust
Search & Performance Marketing Daily, Laurie Sullivan - Thursday, January 2, 2020
Giving virtual assistants human qualities could prompt people to reveal more person ...
- Microsoft To Shutter Cortana App In Some Countries Outside U.S.
Digital News Daily, Laurie Sullivan - Tuesday, November 19, 2019
At the end of January 2020, the company plans to shutter t ...
- Is Former Googler John Giannandrea Pushing Apple Toward A Better Search Engine?
Search & Performance Marketing Daily, Laurie Sullivan - Thursday, August 29, 2019
Apple users seeing smarter web answers are wondering whether John Giannandrea, form ...
- Behavioral Shifts In Voice Search Demonstrate Need For SEO
Performance Marketing Insider, Laurie Sullivan - Tuesday, July 9, 2019
About 58.6% of online U.S. adults -- 148 million -- have so ...
- British Women Cautious On Voice Assistants
Around the Net In MAD London, Sean Hargrave - Friday, October 6, 2017
IPA research has shown that a third of British women are bother ...
- Apple Confirms Switch From Bing To Google For Search Results
Search & Performance Marketing Daily, Laurie Sullivan - Monday, September 25, 2017
Apple plans to switch from using Microsoft Bing to Google as t ...
- Google Estimated To Pay Apple $3B To Remain Default Search Engine In 2017
Search & Performance Marketing Daily, Laurie Sullivan - Monday, August 14, 2017
Apple's products account for about half of Google's mobile search revenue, estimat ...
- Alexa's Mad 'Skills' Leading Voice Revolution
Mobile Insider, Gavin O'Malley - Wednesday, July 5, 2017
Despite what tech makers would have us believe, it's not a forgo ...
- What Happened To Siri?
Around the Net In Digital, Gavin O'Malley - Thursday, June 8, 2017
The Wall Street Journal wonders what happen to Siri, Apple’s voice assistan ...
- Is Apple Ready To Unveil Smart Speaker?
Around the Net in IoT, Gavin O'Malley - Monday, June 5, 2017
Along with a ton of new software, Apple is expected to unve ...
- LiveWorx 17: Beacons In Trash Containers, New Drones, The Voice Assistant Pause
Connected Thinking, Chuck Martin - Tuesday, May 23, 2017
There are two approaches in how consumers start their interactions with voi ...
- Amazon Leads Boom In Virtual Assistants, With Apple Way Behind
Mobile Insider, Gavin O'Malley - Tuesday, May 23, 2017
At least the for time being, Amazon dominates this new category. Y ...
- Amazon Leads Boom In Virtual Assistants, With Apple Way Behind
MoBlog, Gavin O'Malley - Tuesday, May 9, 2017
Catching Apple asleep at the wheel, smart speakers are becoming the ne ...
- Millennials Drive Growth Of Digital Voice Assistants
Connected Thinking, Chuck Martin - Monday, May 8, 2017
Though most people don't yet have one, voice-enabled speaker ownership has gro ...
- eMarketer: 60M Americans To Use Virtual Assistants Once Monthly In 2017
Search & Performance Marketing Daily, Laurie Sullivan - Monday, May 8, 2017
Personal assistants will become the next phase of advertising and marketing f ...
- Google Assistant Most Accurate, Cortana Closing Gap, Per Study
Search & Performance Marketing Daily, Laurie Sullivan - Thursday, April 27, 2017
Which personal assistant has the greatest intelligence needed to carry out tas ...
- Google Gets Paid Through Knowledge Graph
SearchBlog, Laurie Sullivan - Wednesday, April 19, 2017
The search engine able to provide the best answer to an individu ...
- Consumers Still Prefer Google, But Siri Has Her Fans
Performance Marketing Insider, Aaron Baar - Tuesday, April 18, 2017
Google's biggest competition isn't other search engines like Yahoo (1% on mobil ...
- Voice Assistants Now Reach 12% Of U.S. Households
Connected Thinking, Chuck Martin - Monday, March 27, 2017
When Apple introduced Siri several years back, the voice agent was view ...
- Starbucks Unveils Voice-Activated Coffee Pre-Orders
Around the Net In MAD London, Sean Hargrave - Tuesday, January 31, 2017
Starbucks has unveiled a Siri-style personal assistant that allows users to ord ...
- PayPal App Adds Siri Support
Around the Net in Mobile, Gavin O'Malley - Thursday, November 10, 2016
With the latest version of PayPal’s iOS app, users can tell Si ...
- Can Samsung Kill Siri?
MoBlog, Gavin O'Malley - Monday, November 7, 2016
That was fast. About a month after agreeing to buy Viv ...
- Siri, Viv And The Branding Potential For AI Assistants
Social Media Insider, Thom Forbes - Thursday, June 16, 2016
Apple's revelations Monday about the upgrades to its "intelligent personal assistant" ...
- Apple Unveils iOS 10, Siri For Mac And New iMessage
Around the Net In MAD London, Sean Hargrave - Tuesday, June 14, 2016
Apple has revealed plans for all its devices in the coming ye ...