Commentary

Integrated Media Strategies Are Necessary

Earlier this year, Forrester Research released its five year advertising forecast which found that marketers were shifting substantial advertising dollars out of traditional media and into interactive channels such as mobile marketing, display ads, search, social media and email.

Yet, marketers who rely too heavily on interactive channels, at the expense of traditional channels, risk losing out on the lucrative Boomer segment that are avid multi-media consumers. In fact, unlike other age groups, Boomers consume a daily, balanced diet of media from multiple traditional and interactive sources with traditional media -- television, radio, and newspapers -- providing their daily "squares."

While the media has been focused on reporting the demise of traditional media, Boomers have largely been ignoring their prognosticators and continue to use these mediums as their "go to" sources for entertainment, news and exposure to brands.

Consider these statistics:

Television

  • Boomers spend, on average, 9.5 hours a day on "screen" time activities -- e.g., television, computer, mobile phones, video games -- with the largest percentage of time spent on television.
  • 77% of Boomer's daily viewing occurs between 7:30 pm and 11 pm, when they are most likely to watch The Discovery Channel, A&E, the Food Network, ESPN and Fox News.

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Radio

  • 76% listen to the radio -- more than any other demographic -- with half listening during morning drive-time and their programming preferences vary from oldies to country to talk shows.

Print

  • Time spent on print (e.g., newspapers, magazines, books) is highest among Boomers, with younger Boomers (45-54) spending on average 30 minutes a day and older Boomers (55-65) spending up to 100 minutes a day.
  • In addition to national papers, 57% read their local daily newspaper regularly and 68% read their weekly community paper.

These traditional sources provide the foundation of Boomers' awareness and knowledge of brands. They augment their daily traditional media consumption with time online, spending on average two hours a day. But unlike other age groups, Boomers -- who according to The Pew Internet and American Life Project now account for 35% of all Americans online -- use the Internet much more heavily to research and purchase products and connect with friends and family than their younger peers. Typically, traditional advertising triggered their online search.

And, Boomers are researching products and services online because their brand loyalty is up for grabs; they are not brand loyal. Refuting a popular marketing truism that older consumers become more brand loyal, a 2008 AARP/Focalyst study found that 61% of Boomers felt "it didn't pay to be brand loyal." A more recent Nielsen analysis of brand spending corroborated that finding: in March 2009, Nielsen reported that only a fifth of Boomers were more brand loyal than their younger cohorts.

 chart/Share of Total Brand Dollars

As those who target Boomers well know, this segment offers an incredibly wealthy opportunity for marketers:

  • 78 million+ members
  • Estimated $10 trillion in discretionary assets - transferred to them by their dying parents and grandparents
  • $2.3 trillion annual average spend on consumer goods and services

But, only if marketers shift some of their advertising dollars back to traditional media, creating an integrated media plan, to engage Boomers.

8 comments about "Integrated Media Strategies Are Necessary ".
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  1. Ian Gruber from Blackbaud, August 3, 2009 at 1:57 p.m.

    Nice Post Anne. I like your summary statistics about boomer's usage of Televison, Radio, & Print. It really demonstrates how important traditional media is in generating mindshare for your brand. It may be interesting to include information about boomer's usage of emerging media. http://tinyurl.com/lpku49

  2. Patricia Friedlander from Word-Up!, August 4, 2009 at 11:01 a.m.

    Very helpful, up to a point. On the other hand, are age demographics really where it's at today?

  3. Chris Schlegel from Kilgannon, August 4, 2009 at 1:51 p.m.

    Hello Anne,
    I concur.
    In our national work with Old Mutual we found integration and BALANCE to be the keys. Boomers responded well to both traditional and new media. Brand awareness jumped 70 percent over the benchmark and traffic to the campaign site exceeded the goal by 25%.

    Chris Schlegel
    Chief Creative Officer
    Kilgannon

  4. Robyn Brooking from BMC, August 4, 2009 at 2:58 p.m.

    Mr. Gruber - I can't get your tiny url link to work....
    And yes, us over 40 can still say that television reaches more people more often than any other channel....
    so far.

  5. Thorsten Rhode from marqueteer, August 4, 2009 at 6:03 p.m.

    Add to this that 69% of people have no understanding of (or use for) Twitter and the need for an audience/boomer-specific media plan is painfully obvious.

    One important thing (and thank you for including that, Anne) is the type of usage by medium. If you're in a research mode, advertising might not be what you're looking at on CNET (or whatever the site may be), since you are 'goal-oriented' and not receptive for (perceived) distractions.

  6. Deb New, August 5, 2009 at 8:54 a.m.

    Thanks for reinforcing the importance of integration. There is no one silver bullet for marketers regardless of age.

  7. Chuck Nyren from Advertising to Baby Boomers, August 10, 2009 at 12:04 p.m.

    I agree. From a 2007 blog post:

    I'm often asked about media planning and Baby Boomers. My glib answer: "Who needs media planners. The 50+ Demo is the only one that soaks up all media - TV, Radio, The Web, Magazines, Newspapers, Direct Marketing, etc. Take your pick. You can't miss them."

    http://tinyurl.com/kssf5t

  8. Anne Mai Bertelsen from MAi Strategies, August 21, 2009 at 9:37 a.m.

    A belated "thank you" to all for your feedback and real life experiences utilizing an integrated approach to reaching Boomers.

    And, to Patricia, age demographics is just one of the many "tools" marketers have available to them to understand and target consumers. Consumers' -- mine too -- attitudes, perceptions, affiliations are shaped by our life experiences -- and age often serves as a shorthand "proxy." So, yes, I do think that age is important but not the only "tool."

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