Companies as diverse as McDonald's, Ford and American Express are revamping their marketing to win back consumer trust -- "that most valuable of corporate assets," David Kiley and Burt Helm report in
the cover story for
Business Week's Sept. 28 print issue. In a phone survey conducted this summer by Edelman, only 44% of Americans said they trusted business, down from 58% in the fall of
2007.
"Trust is what drives profit margin and share price," says Larry Light, CEO of the brand consultancy Arcature. "It is what consumers are looking for and what they share with one
another."
It's all part of the magazine's annual "100 Best Global Brands" report. Coca-Cola once again takes the top spot, followed by IBM (2) and Microsoft (3). Burberry (98) Polo Ralph
Lauren (99) and Campbell's (100) complete the list. A slide show encapsulates each company's strategy in weathering the recession.
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