Many of the complaints were for stores charging for the
weight of an item's packaging or for including the ice glaze on frozen products, Andrea Chang reports. "Ralphs is taking money out of their customers' pockets," says deputy city attorney Don Cocek.
"It might just be 95 cents," but if you add it all up, "this becomes a huge rip-off," he says.
Any possible violations were "an oversight," says Ralphs spokeswoman Kendra Doyel, pointing out the entire supermarket industry faces similar challenges. "There's absolutely no malicious intent in this situation whatsoever," she says.
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