• Mobile Beat, Tuesday, July 13, 2010 11:34 AM

So, what excuses is AT&T making these days for its less-than-exceptional service? "It's a little bit of everything," says Mobile Beat, paraphrasing comments made by AT&T Chief Technology Officer John Donovan. "With a flood of new chipsets, phones, and applications, the traditional device testing and rollout methods have 'broken down.'"

Also, AT&T recently faced a shortage of some components needed to improve its network. "I'll tell you the things it's not been," Donovan said. "It's not been capital, it's not been conviction and commitment." AT&T "will move heaven and Earth" to meet its customers' growing data needs, he said. We're sure Apple and AT&T's millions of customers -- many of whom have expressed great frustration over dropped calls and spotty signals -- will be happy to hear it. Alas, Donovan admits that the nation's mobile data consumption is only at the beginning of a sharp growth curve, which likely means that carriers, no matter how determined they are, face unprecedented challenges going forward.

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