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Safeway Marketing Chief Guardedly Optimistic

Safeway is recognizing “a little bit of a re-emergence of optimism among shoppers” as some come back to pre-recession behavior, Michael Minasi, the retailer’s president of marketing, said during a panel discussion at the FMI Midwinter Executive Conference in Orlando.

Despite the optimism, “shoppers are more active in pre-shop planning around saving money,” he said. “So these are aggressive, involved shoppers, and we need to connect with them.” He said his biggest concern is the uncertain economic recovery and the possibility that it may proceed more slowly than hoped. That could lead to more competitive activity around the lowest prices, “which is not a strategy for building loyalty,” he said.

Among future opportunities is the “growth potential in how we merchandise and construct traditional grocery stores to meet the current needs of shoppers,” he said, pointing to a shift in which more people are living in urban environments.

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