Digital advertising has a problem. Viewers, by and large, ignore the ads they encounter online. What do you expect, when most of the ads are repurposed television spots? With all the engagement possibilities in digital technology -- many of which have yet to be explored in earnest -- advertisers and their agencies should be producing cutting-edge campaigns that push the limits of the medium. Instead, we get too much of the same.
There’s no better example of a creativity and conceptualization disconnect than in video advertising, where agencies are convinced that simply adding digital widgets on top of video enhances the brand message. I recently met with the agency of record for a major luxury brand, and when the conversation turned to the company's digital execution, I asked if the brand had plans beyond running basic pre-roll ads.
“We’re thinking about adding a location tracking widget on top of the video” was the reply. OK, that’s definitely possible. But how does a location tracking integration bolster the video’s message? Does it help the overarching idea and overall campaign? How does it help with the branding goal of driving consideration for the product? How does that widget urge a viewer to engage with the ad unit?
In this case, the location widget didn’t drive any of the goals. It was a superfluous digital addition, an instance where the brand and its agency felt they had to add something interactive, just for the sake of doing it. The location widget was low-hanging fruit but didn’t work in concert with the video to enhance the digital message.
Digital creative helps brands connect with consumers, whether it’s in-stream video, on a smartphone or tablet, or in connected TV. Interactive features drive extra time spent with a brand message beyond the 15- or 30-second run time of the pre-roll ad. But the digital elements, be they weather widgets, location tracking, extra videos, or other new pieces of creative, have to support the original idea in a meaningful way. Digital offers plenty of creative possibilities, but the additions always have to work in tandem and drive the same campaign goals as the original piece of video.
Obviously that wasn’t happening with this particular client on this particular campaign, and this problem is widespread across the entire industry. Looking back at that fateful meeting, there are a few easy ways to recognize issues that lead to this creative mismatch.
Issue number one was that with 10 people in the room, only the creative director was talking. The entire creative team sat silent. Creative meetings should never, ever be silent! Where was the storm of ideas bouncing back and forth? Why was no one discussing possible ways to extend the creative, connect it with different channels, or build in technological elements that will actually amplify the existing video creative and help the ad stick out?
The second issue, which may very well answer my previous question, was a clear lack of digital expertise on the team. It’s possible to put your TV spot online and call it a day, but effective digital advertising is about more than repurposing old creative. Placing the same television spot online is endemic throughout agencies right now, where media isn’t working with creative because creative directors raised in a traditional world aren’t quite grasping the digital landscape possibilities. To start adapting to the medium and pushing the digital envelope, agency creatives need to try the following three steps:
Digital advertising is most exciting when the creative agency takes the time to come up with inventive and noteworthy creative executions. Forays into digital can be translations of print or TV advertising, but they can also be about much more, combining sight, sound and motion with interactive elements, giving the consumer a unique experience, rather than just another video ad view.