Commentary

Facebook, Datalogix Partnership Raises Privacy Concerns

According to a post in the Financial Times, Facebook is partnering with a “controversial” data company called Datalogix that can “track whether people who see ads on the social networking site end up buying those products in stores.”

This announcement has raised concerns with privacy advocates who worry about marrying online profiles with offline data since the purchase of Abacus, a Datalogix competitor, by DoubleClick, an online ad-serving company later bought by Google, in the late ’90s.

Datalogix and similar companies compile their data from the major retailers and catalogers in the U.S. that voluntarily provide all of the customer purchase history, which Datalogix then uses for behavioral targeting and retargeting.

Included in this data is the Personally Identifiable Information (PII) of consumers, including name, address, phone number and in many cases, email address. In this manner, Datalogix has compiled purchase information on over 70 million U.S. households.

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So how does the Facebook deal work? 

Essentially, for a set of marketers, Facebook is sending over the Facebook IDs and signing up email addresses of people who have seen a particular ad.  Datalogix then matches that email address to its compiled database by email address, to determine whether that individual actually bought the product featured in the ad. 

Datalogix also appears to create some sort of holdout sample or control group of people who did not see the ad.  Now, Datalogix can report on the increase of purchases of that product in the group that has seen the ad and those that haven’t, providing an extremely rough measure of the effectiveness of seeing that ad on the social network.

To Facebook and the marketers that advertise there, the consumers will remain anonymous. Datalogix is not -- as far as we can tell -- doing anything other than analyzing data and reporting results.

Is this an invasion of privacy?  Certainly -- but it may be legal, depending on the TOS. Facebook is, after all, providing Facebook user IDs and email addresses to a third-party firm, but was there consent given long ago when people signed up? I'll leave that to the legal experts. 

Is it a bigger invasion of privacy than the actual retailers sending detailed purchase data to third party firms without end user consent? Certainly not -- but that practice has been in place for decades, and it is considered standard operating procedure. Is it a dangerous invasion of privacy? On the surface, no -- as consumer data is kept anonymous both from Facebook and the marketers themselves.

What is lost beneath the surface here is that this partnership makes Datalogix much more powerful, as it is being paid to attach Facebook user IDs to its already vast proprietary database of purchase information.

While we are sure that Facebook has instituted all kinds of contractual controls over how or even if Datalogix can use that data, we are coming ever closer to the day when all data about everyone who uses the Internet or shops in stores is fully connected together.

Facebook’s very revenue model is under attack, as this recently published article in Barron’s points out. Facebook is therefore making aggressive changes to its marketing toolkit in an effort to drive even more advertising revenue. In order to be effective for its advertisers, Facebook must continually expose more and more data about its users, and cross over that line of privacy in new and innovative ways. 

This partnership with Datalogix is fairly innocuous on the surface -- but it is just another indication that if Facebook is to survive and thrive, it must do so by exposing its users to brand marketers.

 

 

 

3 comments about "Facebook, Datalogix Partnership Raises Privacy Concerns".
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  1. Massimo Mobilito from Viewthrough Measurement Consortium, September 28, 2012 at 9:09 a.m.

    I don't get how people feel this is an invasion of privacy when you all have been using and enjoying Facebook's services for free for years.

    When consumers start paying for Facebook then they can make them stop re-purposing their data...but until then ...there is no such thing as a free lunch.

    Further, in my view this encourages consumers to feel they are entitled to consume content and use Web services without giving something up in exchange.
    http://goo.gl/haGOl

    Of greater concern ought to be the government collecting data on everyone and monitoring your FB activity under the supposed veil of The Patriot Act and national security.
    http://goo.gl/0yF2T

  2. Jim Misuraca from WebVisible, September 28, 2012 at 12:11 p.m.

    This is much ado about nothing. It's comical to see the "uproar" about online privacy when you can go to any county tax assessor site and find a person's home address. Further, we write our SS#s down every time we visit the doctor's office or re-fi our mortgages. We don't seem to give this a second thought. In reality, there's much more damage that can be done if someone knows your home address or SS#.

    I agree with Domenico -- nothing is free. You want Facebook for free, you have to give up something. In my opinion, the concern stems from that it happens online vs. offline. For many consumers, they'll gladly take the targeted coupon from Kroger or Safeway when they check out (coupon based on their loyalty card purchasing data, of course). That's ok. But if someone sends me a targeted display ad, then its an invasion of my privacy??????

  3. Paula Lynn from Who Else Unlimited, September 28, 2012 at 11:01 p.m.

    Domenico, Jim - it all has serious consequences.

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