Contactually, the makers of a lightweight CRM application, has launched an end of the year "email report card," which grades email users on how effectively they communicate via email. By connecting
to a user's Gmail, IMAP (such as Yahoo) or Outlook Exchange account, the service scans emails received, replied to, ignored and sent and then presents the user with a letter grade in several
categories inclucing Average Response Time and Unresponded Emails. The service also scores sent emails based on mood, calculates the percentage sent day vs. night, lists popular words by month and
many other metrics.
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