Around the Net
Customer Service Is Proactive Marketing
- Huffington Post, Thursday, March 28, 2013 10:30 AM
Hulya Aksu, CEO of CriticMania.com, writes that, selling and listening excepted, most of consumer marketing nuts and bolts don't really involve the consumer. "We should strive to listen and be present with our customers. These moments with them, whether hours or a few short minutes, will serve as the basis of every future experience," she writes.
