Creative types who are lamenting DVRs neutering their ads may have a new challenge on their hands: social media. How are they going to get millennials who are watching TV with
their heads buried in Facebook and Twitter to pay more attention to their spots?
A renewed focus on audio might help. Increasing the volume is not an option with recent
legislation requiring the sound be no louder than the programming. So, they will have to be clever. McDonald’s will probably need to do more than just a jingle and shot of a Big Mac, no matter
how mouthwatering.
The U.S. Navy may offer some clues. In one spot, research from Time Warner’s Medialab shows that sounds from powerful waves and helicopters brought
moments of increased attention within the 30 seconds.
Researchers based their conclusions on reactions during the spot’s length, tracked with biometric monitoring
(factors such as increased heart rate) and eye-tracking.
“When you use audio right, it’s another way to reinforce engagement,” said Howard Shimmel, a senior
vice president at Turner who was involved in the research.
He advanced the “audio snaps them back” conclusion in a presentation Thursday at the Maxxcom Global
Media Collaborative that touched on the impact of social media and second-screen apps on engagement. As it turns out, while more compelling audio is a good idea, social media may actually be a friend
of advertisers.
Given that millennials like to tweet and message each other about shows they are watching, it’s no surprise that the research indicates that social
media use boosts engagement during the programming. The same goes with sync apps, since they are directly related to shows being viewed.
But it seems counterintuitive that ad
engagement would go up too. Shimmel, however, suggested there’s a rub-off effect in viewers who pay increased attention to programming remaining more engaged during the ad breaks.
Part of the research using biometrics and eye-tracking had 18- to-34-year-olds watch 30 minutes of TBS’s “Conan” and 15 minutes of Warner Bros.’
“TMZ” -- ad pods were included. Simplifying things: those who did so with an ability to use Facebook and Twitter had higher engagement levels than those watching TV with no access.
Engagement was also higher for those who could use a sync app versus those with no access to one.
Perhaps even more paradoxically, since they may chat with each other, the
research indicates higher engagement among pairs watching together versus solo viewers -- including with ads. It also falls under an umbrella of social viewing. Charts show that engagement declines
during ads were less severe when pairs -- with and without access to social media -- viewed together versus solo viewing.
“Inevitably, declines in engagement with the
content will occur at times during the show or during ads,” according to the presentation. “Social viewing fills these gaps and maintains engagement. That should discourage tune out and
channel changing.”
That’s one loud statement.