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Carnival Cruise Lines Sends Email to Wrong List

  • Skift, Monday, February 24, 2014 4:57 PM

Carnival Cruise Lines has sent an email out to the wrong list. The email shared advice on how to board the Carnival Sunshine for the February 23 sailing. The issue is that the company sent the email to customers that never booked this cruise. The company recognized the error and sent a follow up email hours later apologizing for the confusing email. "I’m sorry to say that we experienced an error with one of our emails intended for guests sailing on the Carnival Sunshine, February 23, 2014. We are researching the cause of this error," explained the follow up email. "Rest assured, if you are receiving this ‘retraction’ email, you are not booked on the Carnival Sunshine sailing tomorrow. Please note your personal information has not been compromised in any way."

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