Google is testing a service that builds live chat with businesses into search results. The service, as TechCrunch reports, relies on a new link that shows whether a business is currently available in
search result, which, when clicked, “immediately launches a chat via Google Hangouts (on either desktop or mobile) if they are.” Notes TechCrunch: “The service resembles Path
Talk’s direct messaging platform with local businesses, but incorporates its service right into the business listing search result card it shows on Google.com.”
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