As the population ages, Boomers are shouldering more and more responsibility for overseeing their parents’ care. According to a study by MetLife, nearly 10 million people over 50
care for their aging parents. The caregiving often falls to one sibling, and it’s typically undertaken out of a sense of love, caring and duty. However, the caregiving role can take a toll in
many ways.
A personal story: My neighbor is in his late 50s; his parents are in their early 80s. They have five kids, but he’s the only one stepping up to help Mom and Dad. He
lives down the street from his parents, and as they’ve slowed down, he’s become caregiver-of-all-trades, cutting their grass, chopping wood, driving them to doctors’ appointments,
grocery shopping, picking up their prescriptions. Anytime something breaks in their house, Mom and Dad call him. He’s under a lot of stress, but he feels like he can’t say no. After all,
they’re his parents. However, he’s become frustrated with siblings that don’t pitch in. He’s helping a lot, and no one is helping him.
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Like my
neighbor, many Boomers are not only making sure that their parents eat right and take their meds, but they are juggling finances, scheduling, housekeeping, maintaining the home, grocery shopping, meal
planning and more.
These overwhelmed caregivers have many needs that marketers can fill, but some aren’t sure what they need. Can you provide a way for caregivers to
assess their situation? Can you give them tools to help them stay organized and on-schedule? Can you help them keep the rest of the family in the loop? What about respite care and support groups to
combat burnout? Caregivers often put their loved ones’ needs ahead of their own, which adds to the toll their role takes on their own lives and health.
Caregivers have
so many disparate needs that bundled services can be a huge stress-reliever. Rather than hunting around for a support group here, a handyman here, and financial planner over there, it’s helpful
to find many services in one place. For instance, a senior living community might also offer home care, respite care, adult day care and online caregiver resources. Examples of the bundled
approach:
Home Helpers: A program that offers home health plus sitter services, household help, respite care, high-tech monitoring devices, automated medication dispensers and
vital signs monitoring
Lotsa Helping Hands: An online calendar that enables friends and family to sign up for tasks that provide respite for the caregiver, including meal
preparation, rides to medical appointments, visits and more. It also provides message boards, photo sharing and storage for health, financial and legal information.
Needs in this
category are going to continue to climb. According to the Family Caregiver Alliance, the 65+ population will increase to 71.3 million in 2050, and unpaid family caregivers will continue to be the
largest source of long-term care services in the United States.
What can your company do to improve the lives of seniors and those who care for them? Can you support
caregivers? Can you help family members get on the same page? Can you bundle several services together to make life easier for everyone?