Around the Net
Consumers Prefer AI-Driven Customer Service Over Live Reps
- Retail Touchpoints, Tuesday, May 9, 2017 4:25 PM
Shoppers approve of artificial intelligence. A new survey by PwC shows that “64% would rather have “instant access to quality customer service rather have instant access to quality customer service than preserve the jobs of customer service reps,” Retail Touchpoints writes.
