Around the Net
Salesforce Can Now Help You Tell If Emails Are Nasty
- Business Insider, Wednesday, June 28, 2017 11:23 PM
Salesforce has upgraded Einstein, its AI platform, so that you can now tell if someone is being snarky in an email. Einstein Sentiment can classify tweets and emails as positive, negative or neutral. Another new tool, Einstein Intent, allows developers to sort customer inquiries by intent and “then send relevant responses or personalized marketing,” Business Insider writes.
