Caught up in yet another controversy, Jack Dorsey is apologizing to actor Rose McGowan, whose Twitter account was temporarily suspended on Wednesday.
Twitter’s Safety account put out a tweet on Thursday explaining the company had “temporarily locked [McGowan’s account] because one of her Tweets included a private phone number, which violates our Terms of Service.”
Yet, Dorsey admitted that Twitter could have been more clear about why McGowan’s account was locked.
“We need to be a lot more transparent in our actions in order to build trust,” Twitter’s cofounder and current CEO tweeted. “We will be clearer about these policies and decisions in the future.”
Making matters worse, McGowan was tweeting about Harvey Weinstein and the accusations of sexual abuse and harassment that have engulfed the Hollywood powerbroker.
As of Thursday, McGowan was clearly unsatisfied with Dorsey’s response, and Twitter’s current content policy.
“When will nuclear war violate your terms of service?” she asked on her reactivated account.
The allusion to nuclear war appears to take issue with Twitter’s unwillingness to deactivate Donald Trump’s account. That's despite his relentless bullying and threats lobbed at countless individuals, institutions, business executives and political leaders.
By addressing McGowan directly, Twitter broke its existing policy of not commenting on individual accounts regarding suspensions and similar matters.
It is not clear whose phone number McGowan included in her offending tweet this week, but a source told The New York Times that it belonged to a “prominent person.”
In 1997, McGowan agreed to a $100,000 settlement with Weinstein following an incident at the Sundance Film Festival.
Social networks like Twitter and Facebook have recently faced a barrage of criticism regarding a range of issues, from First Amendments rights to foreign invaders.
Late last month, Twitter was forced to explain its decision not to police Trump’s threats against North Korea.
While the taunts would normally have triggered Twitter’s anti-aggression policy, the company said their “newsworthiness” made them more acceptable.
“Among the considerations [when deciding what content to censure] is ‘newsworthiness’ and whether a Tweet is of public interest,” Twitter’s public-policy department explained at the time.
While this has “long been internal policy,” the social giant said it planned to officially update its “public-facing rules.”
Admitting the discrepancy likely led to confusion among its community, Twitter’s policy team added: “We need to do better on this, and will.”