As department stores keep striving for a digital edge that will tempt shoppers back to stores, Macy’s is
adding to its in-store technology, while Neiman Marcus is beefing up its digital staff.
Macy’s push includes expanding both virtual reality and augmented reality experiences in furniture and
beauty. And it’s also announcing a new partnership with Facebook, bringing almost 150 e-commerce brands to The Market @ Macy’s, its in-store holiday boutiques.
The rotating
selections will include new and emerging apparel, accessories, beauty, entertainment and technology brands, like Love Your Melon apparel and Charleston Gourmet Burger sauces.
Macy’s says
it expects its previously announced VR for Furniture experience to be available in 69 stores by early November, and that pilot stores are showing a 60% increase in furniture sales. VR also results in
greater satisfaction, with returns falling to less than 2% of total transactions, according to company stats.
A new AR app, “Visualize Your Space,” lets customers virtually move
Macy’s furniture products around their homes. Currently available on iOS, the app is expected to be available on Android phones early next year. (Competitors like Ikea and Wayfair also offer AR
and VR shopping tools.)
Macy’s in-store virtual mirror kiosk lets shoppers experiment with 250 beauty products, and are available in 50 stores. And the company is testing a similar
technology on its app.
It also announced a new “Beauty Playground” technology designed for beauty associates, which includes information from vendors and influencers as well as
tools for exploring new techniques.
And Neiman Marcus, which just announced its fourth consecutive quarter of sales gains, is making personnel changes to step up its innovation game.
The new hires, promotions and refinements put it in “the best position to lead in digital and data excellence, drive growth, and deliver on our goals to continue to elevate the company as one
of the world’s most prestigious luxury retailers in the world,” CEO Geoffroy van Raemdonck, says in its announcement.
Carrie Tharp rises to executive vice president, chief digital
officer, from senior vice president, chief marketing officer, with Stefanie Tsen joining as senior vice president, omni-channel customer experiences, from a similar post at Sephora. And Darcy Penick
returns to become president of Bergdorf Goodman, from CEO of ShopBop.