SurveyMonkey Buys Usabilia, Ups Client Roster And Improves Reach

SurveyMonkey is buying survey startup Usabilla for $80 million, the software company announced on Tuesday. Amsterdam-based Usabilla specializes in collecting consumer feedback about experiences with business’ Web sites and apps.

Per the deal, SurveyMonkey is getting existing relationships with 450 enterprise clients from Lufthansa to Philips to Vodafone.

That adds to SurveyMonkey’s current client roster of roughly 345,000 organizations around the world -- which does not include its roughly 17 million active users.

SurveyMonkey isn’t unfamiliar with the business of collecting consumer feedback. In fact, its SurveyMonkey CX does just that, while its TechValidate service specializes in analyzing such data.

The plan is for SurveyMonkey to integrate Usabilla’s offerings into its existing SaaS platform. Across digital channels, SurveyMonkey sees a serious need for better consumer experiences and feedback tools. 

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According to its own calculations, about 58% of consumers have abandoned an online purchase due to a bug or poor user experience.

SurveyMonkey parent SVMK recently reported better-than-expected fourth-quarter earnings. Year-over-year, the publicly-traded company said quarterly revenue rose 19% to $67.9 million.

Thanks to improving sales of SurveyMonkey’s enterprise products, SVMK said paying customers grew 7% to nearly 647,000, year-over-year.

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