Cleveland-based independent creative agency Marcus Thomas has promoted Scott Chapin to Chief Operating Officer.
Thomas, who joined the agency in 2011, was previously senior vice president of analytics.
Chapin became an agency partner in 2015. As COO of the 200-plus person agency, he will oversee all operations including process, staff utilization and leadership initiatives.
He will continue to support the agency’s clients directly as partner-in-charge on several accounts.
Marcus Thomas CEO Jim Nash says of Chapin: “Scott has been a pivotal force at our agency for years, and we could not be more excited to see where he takes this role. With Scott heading up operations, Marcus Thomas will continue to deliver first-rate work for our brands.”